Austin Ensminger
West Seneca,NY
Summary
Experienced supervisor with expert team leadership, planning and organizational skills built during successful job tenure. Diligent trainer and mentor with exceptional management abilities and result oriented approach. Growth mentality continuing to push myself in the work environment.
Overview
6
6
years of professional experience
Work History
Supervisor Mortgage Service
GEICO
01.2021 - Current
- Managed team of part and full-time associates driving results in efficiency, quality, and surveys for MOAT service department.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Customer Service Representative
Wegmans
04.2018 - 12.2020
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
Bachelor of Science - Business Administration And Marketing
SUNY Buffalo State
Buffalo, NY05.2020
Skills
- Issue and Conflict Resolution
- Managing Laborers
- Employee Coaching and Motivation
- Technical Proficiency
- Performance Tracking and Evaluations
- Managing Employee Relations
- Managing Operations and Efficiency
- Managing Career Progression
Timeline
Supervisor Mortgage Service
GEICO
01.2021 - Current
Customer Service Representative
Wegmans
04.2018 - 12.2020
Bachelor of Science - Business Administration And Marketing
SUNY Buffalo State