AUSTIN ERKL
Miami,FL
Summary
Over a decade of customer service experience both online and in person. Seeking a position that leverages my charisma, expertise, and work ethic to drive career growth and mutual success within a company. Eager and committed to acquiring new skills and knowledge.
Overview
13
13
years of professional experience
Work History
Amazon and eBay Seller
Self Employed
01.2010 - 01.2023
- Managed an eBay store with over 5,000 processed orders and maintained a 100% feedback rating
- Owned and operated an Amazon store, processing over 2,000 orders during just the pandemic alone
- Maintained daily communication with customers, addressing inquiries, providing order updates, and resolving issues within 24 hours to prioritize customer satisfaction
- Monitored and evaluated sales performance to make informed decisions and improve results
Server
Buffalo Wild Wings
01.2017 - 06.2019
- Thrived in a fast-paced environment, excelling at multitasking
- Demonstrated genuine hospitality, building rapport with guests
- Efficiently bussed tables to maximize table turnover and maintain a clean environment
- Collaborated with colleagues during peak periods, promoting teamwork while delivering exceptional service
- Trained multiple staff members, ensuring a thorough understanding of the menu, restaurant policies, and guest service
Concessions Stand / Bartender
Royal Cinemas
09.2011 - 12.2016
- Cashier responsibilities included taking orders, upselling, food preparation, stock management, and maintaining a culture of teamwork
- Bartending duties involved serving drinks and engaging with guests in the dinner theater, as well as preparing quick meals in the kitchen when ordered.
Education
Bachelor of Business Management -
Georgia Southern University
Statesboro, GA05.2021
Skills
- Guest Engagement
- Hospitality Service Expertise
- High-Volume Dining
- Customer Satisfaction
- Food Service
- Suggestive Selling
- Online Platforms
- Online Auctions
- Sales Campaigns
- Retail Arbitrage
- Inventory Management
- Food Sales and Promotion
Volunteer Experience
- YMCA Volunteer Soccer Coach (2014-2017): Coached soccer for kids as young as 6 and old as 14.
- Habitat for Humanity Volunteer (2013-2014): Weekly participation in volunteer work with Habitat for Humanity in Statesboro, Georgia during my college years.
- Community Event Volunteer (2011-2013): Contributed to various community events held at the local YMCA in Pooler, Georgia during high school.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Buffalo Wild Wings
01.2017 - 06.2019
Concessions Stand / Bartender
Royal Cinemas
09.2011 - 12.2016
Amazon and eBay Seller
Self Employed
01.2010 - 01.2023
Bachelor of Business Management -
Georgia Southern University