Austin Fountain
Richfield,MN
Summary
Dynamic professional with a strong background in customer service and teamwork, honed at Aldi Foods and Fareway grocery. Proven ability to enhance customer satisfaction and streamline processes. Skilled in relationship building and decision-making, with a focus on achieving results and fostering loyalty. Committed to maintaining high standards and delivering exceptional service.
Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions. overall committed to continual growth in both professional and personal development.
Overview
7
7
years of professional experience
Work History
Associate
Aldi Foods
02.2026 - Current
- Collaborated with team members to streamline checkout processes, enhancing customer satisfaction rates.
- Monitored and reported on product performance, providing insights for inventory decisions and promotions.
- Resolved customer inquiries and complaints effectively, maintaining high service standards and loyalty.
- Supported promotional events by coordinating displays and ensuring adequate stock availability during peak times.
- Works morning shift starting at 5AM to ensure floor stock levels are maintained and back rooms are organized in order to work efficiently.
- Work registers to ensure efficient checkout speeds as well as keep customer relations at a high-level
Community Support Specialist
Breaking Barriers LLC
11.2024 - 02.2026
- Developed individualized support plans to enhance client engagement and personal development.
- Advocated for clients' rights and access to resources within the community framework.
- Streamlined communication processes between clients, families, and service providers to ensure clarity of care objectives.
- Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
- Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
- Collaborated with interdisciplinary teams to coordinate care services for clients with diverse needs.
- Mentored new staff on best practices in community support and crisis intervention strategies.
- Trained new staff members in best practices for community support work while promoting a culture of empathy and professionalism.
- Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
- Established trusting relationships with clients, fostering a supportive environment for growth and self improvement.
- Managed caseloads efficiently, ensuring timely follow-up and thorough documentation of all interactions.
- Kept case files updated, accurate and aligned with requirements.
Automotive Technician
Valvoline Instant Oil
07.2024 - 12.2024
- Collaborated with team members to improve workflow efficiency and service delivery times.
- Trained new technicians on service protocols, safety procedures, and equipment usage.
- Ensured compliance with safety regulations and company standards during all service operations.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Salesperson
Jasper Generations
05.2024 - 07.2024
- Developed strong customer relationships to enhance sales opportunities and brand loyalty.
- Executed product demonstrations, showcasing features to drive customer engagement and interest.
- Collaborated with team members to achieve sales targets through strategic planning and effective communication.
- Resolved customer inquiries efficiently, fostering a positive shopping experience and repeat business.
- Made sales of phone lines to wanting clients in order to improve day to day lives
Associate
Fareway Grocery
09.2019 - 04.2024
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new associates on store policies and operational procedures to enhance team efficiency.
- Maintained cleanliness and organization of sales floor, contributing to a positive shopping experience.
- Implemented merchandising strategies, optimizing product placement to increase customer engagement.
- lead departments such as cooler and freezer which involved me in ordering and management of products.
- was a closing lead and key holder
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH01-2030
High School Diploma -
Ottumwa High School
Ottumwa, IA05-2022
Skills
- Time management
- Attention to detail
- Customer service
- Computer skills
- Teamwork and collaboration
- Listening skills
- Empathy development
- Behavioral analysis
- Mental health awareness
Timeline
Associate
Aldi Foods
02.2026 - Current
Community Support Specialist
Breaking Barriers LLC
11.2024 - 02.2026
Automotive Technician
Valvoline Instant Oil
07.2024 - 12.2024
Salesperson
Jasper Generations
05.2024 - 07.2024
Associate
Fareway Grocery
09.2019 - 04.2024
Bachelor of Science - Psychology
Southern New Hampshire University
High School Diploma -
Ottumwa High School