AUSTIN GILSTRAP
Bluff City,TN
Summary
Dedicated Detail Manager bringing 2 years of experience working in Auto Sales and Detail establishments. Excel in fast-paced, high-volume environments. Strong team leader and trainer ready for new professional challenges. Diligent Maintenance Millwright recognized for excellent job performance.
Conducts direct work and preventive maintenance on industrial machines and equipment. Articulate Millwright Apprentice skilled reading blueprint and schematic drawings to determine work procedures and assist in moving machinery and equipment. Strong mechanical aptitude with proficiency in Software. Eye for quality and dedication to accurate end results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Advanced Call Center Technologies LLC
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Industrial Mechanic Millwright
Mohawk Labor Services
07.2021 - 09.2022
- Replaced defective parts of machines and adjusted clearances and alignment of moving parts.
- Installed stationary industrial machinery and mechanical equipment according to layout plans.
- Adhered to all workplace safety policies, regulations, and compliances.
- Increased customer satisfaction by resolving issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Positioned steel beams to support bedplates of machines and equipment weighing over 71,000 pounds, using blueprints and schematic drawings.
Detail Manager
Nissan
07.2020 - 09.2021
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Applied revitalizers and preservation agents to vinyl or leather surfaces and treated fabrics with spot-and stain-resistant chemicals to preserve and protect interior components.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Maintained regular list of high-end clientele due to exceptional service and outstanding pricing.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Vacuumed interiors of vehicles to remove dirt and debris.
Remodel Technician
Tennessee Property Management
11.2019 - 02.2020
- Employed diverse construction trades skills, including flooring installation, painting and drywall.
- Organized materials, tools and equipment to supply team members.
- Recognized and reported potential project challenges and assisted with solutions.
- Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
- Prepared, poured and spread materials such as concrete and asphalt at designated locations.
Remodeling Technician
Property Care Solutions
0 2012 - 01.2020
- Completed tear-down of existing structures and prepared for new construction.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Loaded and unloaded building materials used for construction.
- Set ladders, scaffolds and hoists in place for taking supplies to roofs.
Sales Associate
Home Depot
02.2018 - 01.2020
- Prepared outgoing shipments.
- Boosted team efficiency by moving materials with forklifts, cranes and other equipment.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Transported inventory items to appropriate locations.
- Kept accurate records of all incoming and outgoing shipments.
Call Center Customer Service Specialist
Agero Inc
02.2017 - 08.2017
- Managed high call volume with tact and professionalism.
- Met or exceeded service and quality standards every review period.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Accurately documented, researched and resolved customer service issues.
Retention Specialist
Sprint
10.2015 - 01.2016
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
- Gathered and verified all required customer information for tracking purposes.
- Met or exceeded service and quality standards every review period.
Claims Representative
Advanced Call Center Technologies, LLC
08.2015 - 10.2015
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Reconciled data in direct collection system with the accounting system to address discrepancies.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Cashier Customer Service
Food City
12.2011 - 07.2015
- Trained new cashiers on procedures, customer service and sales techniques.
- Received customer payments.
- Communicated clear expectations and goals to each team member.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
Education
High School Diploma -
Sullivan East High School
Bluff City, TN2014
Skills
- Account Management
- Safety Procedures
- Power Tool Operation
- Pneumatic Controls
- Basic Carpentry
- Heavy Machinery Operation
- Equipment Categorization
- Safe Work Practices
- Material Needs Determination
Timeline
Customer Service Representative
Advanced Call Center Technologies LLC
09.2022 - Current
Industrial Mechanic Millwright
Mohawk Labor Services
07.2021 - 09.2022
Detail Manager
Nissan
07.2020 - 09.2021
Remodel Technician
Tennessee Property Management
11.2019 - 02.2020
Sales Associate
Home Depot
02.2018 - 01.2020
Call Center Customer Service Specialist
Agero Inc
02.2017 - 08.2017
Retention Specialist
Sprint
10.2015 - 01.2016
Claims Representative
Advanced Call Center Technologies, LLC
08.2015 - 10.2015
Cashier Customer Service
Food City
12.2011 - 07.2015
Remodeling Technician
Property Care Solutions
0 2012 - 01.2020
High School Diploma -
Sullivan East High School
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