Austin Glaves
Roseville,CA
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
4
4
years of professional experience
Work History
Bakery Clerk
Safeway
Roseville, CA
06.2021 - Current
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Provided excellent customer service to foster satisfaction and loyalty.
- Greeted customers, answered questions and provided product knowledge.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Operated cash registers, processed transactions, and handled cash accurately.
Education
Bachelor of Science - Business Finance
California State University, Sacramento
Sacramento, CA12-2024
Associate of Science - Business Administration
Sierra College
Rocklin, CA05-2022
Associate of Arts - Economics
Sierra College
Rocklin, CA05-2022
High School Diploma -
Woodcreek High School
Roseville, CA05-2020
Skills
- Cash handling
- Labeling accuracy
- Point of sale operation
- Cleaning and sanitizing
- Stocking and shelving
- Customer service
- Shrink reduction
- Product rotation
Relevant Coursework
- BUS 0201, 0202 - Financial Accounting I, ll
- BUS 0203 - Managerial Accounting
- BUS 0270 - Business Law
- ECON 0001A - Principles of Macroeconomics
- ECON 0001B - Principles of Microeconomics
- MATH 0042 - Business Calculus
- ACCY 171 - Federal Tax Procedures I
- FIN 101 - Business Finance
- FIN 138 - Principles of Risk Management and Insurance
- MGMT 102 - Business Communications
- MKTG 101 - Principles of Marketing
- DS 101 - Intro to Business Analytics
- HROB 101 - Management of Contemporary Organization
- MIS 10 - Business Applications
- FIN 138 - Modern Portfolio Management
- FIN 137 - Financial Institutions and Markets
- FIN 190 - Multinational Business Finance
- MIS 101 - Computer Information System Management
- OPM 101 - Operations Management
- ACCY 121 - Cost Accounting
- FIN 134 - Financial Management
- FIN 135 - Investments
- GM 105 - Strategic Management
Timeline
Bakery Clerk
Safeway
06.2021 - Current
Bachelor of Science - Business Finance
California State University, Sacramento
Associate of Science - Business Administration
Sierra College
Associate of Arts - Economics
Sierra College
High School Diploma -
Woodcreek High School
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