AUSTIN GODFREY
LAS VEGAS,NV
Summary
Results-driven professional with 10+ years of experience in customer service, team leadership, and operations. Skilled in project management, data analysis, and process optimization, with a proven ability to enhance efficiency and customer satisfaction. Adaptable and solutions-focused, committed to delivering excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Sports Book Manager
Cesar's Sports Book
01.2022 - 03.2026
- Directed daily sportsbook operations, ensuring compliance with gaming regulations and company policies.
- Supervised and trained staff, fostering a collaborative and customer-focused work environment.
- Delivered exceptional service by resolving customer inquiries, managing disputes, and creating an engaging betting environment.
- Oversaw cash handling procedures, balanced tills, and ensured accurate reporting of profits and losses.
Delivery Manager
Crumbl Cookies
01.2021 - 01.2022
- Managed a team of six drivers, reducing delivery errors by 30% and improving customer satisfaction scores.
- Supervised inventory operations, ensuring 100% availability of key materials and minimizing supply shortages.
- Collaborated with sales teams to ensure production schedule aligned with delivery schedules and customer orders.
- Enhanced quality control measures, ensuring consistent adherence to product standards.
- Resolved customer inquiries regarding shipments and invoices, increasing retention rates through effective communication.
Event Staff Management
Thomas and Mack Center
11.2014 - 03.2020
- Provided stellar customer service to over 10,000 attendees per event, ensuring safety and satisfaction through prompt problem-solving and answering inquiries.
- Focused on high-profile sporting events, including the NFR, NBA Summer League, Mountain West Championship, and Division I sporting games.
- Trained and mentored junior staff in event protocols and customer service best practices, improving attendee experiences and team efficiency.
- Implemented and executed emergency response plans, enhancing safety measures for a variety of large-scale events including sporting events and concerts.
Sales Associate
Big 5
10.2017 - 10.2019
- Consistently exceeded sales goals, achieving top seller status for three consecutive months and accounting for over 35% of total store sales.
- Trained and mentored new employees, improving team performance and fostering a collaborative work environment.
- Implemented effective loss prevention strategies.
- Provided exceptional customer service by answering inquiries about product features, pricing, and availability, resulting in repeat business.
- Managed daily cash handling operations, processing high-volume credit card and cash transactions accurately.
Education
Bachelors of Arts - Project Management
College of Southern Nevada
04-2028
Associate of Arts - Business Management
College of Southern Nevada
Las Vegas, NV05-2018
Skills
- Project management
- Data analytics
- Process Integration
- Staff Supervision
- Training & Mentoring
- Performance Optimization
- Quality Control & Process Improvement
Timeline
Sports Book Manager
Cesar's Sports Book
01.2022 - 03.2026
Delivery Manager
Crumbl Cookies
01.2021 - 01.2022
Sales Associate
Big 5
10.2017 - 10.2019
Event Staff Management
Thomas and Mack Center
11.2014 - 03.2020
Bachelors of Arts - Project Management
College of Southern Nevada
Associate of Arts - Business Management
College of Southern Nevada