Austin Golding
Santaquin,Utah
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Foundever
Orem, UT
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained users to operate and manage hardware and software.
- Resolved service requests by individually troubleshooting and addressing user issues.
Customer Service Representive
TruHearing
Draper, UT
08.2023 - 02.2024
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Factory Worker
Barnes Bulletts
Mona, UT
06.2023 - 07.2023
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Carefully packaged finished products and prepared for shipment.
Cashier
Walmart
Mona, UT
09.2022 - 02.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Payson High School
Payson, UT05.2023
Skills
- Appointment Scheduling
- Call Management
- Product Knowledge
- Inbound and Outbound Calling
- Product Education
- Typing 70 WPM
- Documentation
- Positive and professional
- Credit card payment processing
- Creative Problem Solving
Timeline
Customer Service Representative
Foundever
04.2024 - Current
Customer Service Representive
TruHearing
08.2023 - 02.2024
Factory Worker
Barnes Bulletts
06.2023 - 07.2023
Cashier
Walmart
09.2022 - 02.2023
High School Diploma -
Payson High School