Austin Gorges
Shelby Township,MI
Summary
Confident with expertise in help desk environments, assisting both employees and customers with technical issues.
Experienced with diagnosing and resolving technical issues swiftly. Utilizes strong customer service and troubleshooting skills to enhance user satisfaction and system performance.
I am also studying to obtain my CompTIA Sec+ currently, and also plan on going back for more certificates in the future.
Overview
13
13
years of professional experience
Work History
Manager
Flex Petro INC
03.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Technician
Imperial Plus Communications
02.2012 - 03.2020
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Education
No Degree - Cyber Security
Michigan State University
East Lansing, MI08-2024
High School Diploma -
Utica High School
Utica, MI05-2014
Skills
- Time management
- Clear communication
- Customer service
- Issue analysis
- Mechanical Knowledge
Timeline
Manager
Flex Petro INC
03.2022 - Current
Technician
Imperial Plus Communications
02.2012 - 03.2020
No Degree - Cyber Security
Michigan State University
High School Diploma -
Utica High School