AUSTIN HADDEN
Grinnell
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Jersey Mike's Subs
10.2025 - 05.2026
- Supervised daily operations, ensuring compliance with company standards and policies.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management procedures, optimizing stock levels and reducing waste.
- Analyzed sales data to inform strategic decisions and improve product offerings.
- Developed employee schedules, balancing labor costs with operational needs for efficiency.
Assistant Food Service Leader
Kwik Trip
10.2020 - 08.2025
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Shift Manager
Rocky Rococo
07.2019 - 07.2020
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Excelled in every store position and regularly backed up front-line staff.
Education
No Degree - Computer Science
Sonoma State University
Rohnert Park, CASkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Customer relations
- Team building and leadership
- Store opening and closing
- Attention to detail
- Team management
- Employee scheduling
- Mentoring and coaching
Timeline
Assistant Store Manager
Jersey Mike's Subs
10.2025 - 05.2026
Assistant Food Service Leader
Kwik Trip
10.2020 - 08.2025
Shift Manager
Rocky Rococo
07.2019 - 07.2020
No Degree - Computer Science
Sonoma State University