Austin Hall
New Braunfels
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
12
12
years of professional experience
Work History
Store Manager
James Avery Artisan Jewelry
04.2017 - Current
- Guide a leadership team ranging in 5-8 leaders with a strong focus on guest engagement and providing stretch opportunities to develop competencies.
- Foster an associate focused environment with a core staff of 25 associates and our seasonal staff increasing to a total of 60 associates during peak seasons.
- Partner with DM and my peer group to continue my own personal development and skillset as well as to ensure understanding of the ongoing projects in all aspects of the store environment.
- Achieved best overall performance by store in 2020 by growing our existing customer base and fostering a customer focused environment across all teammates.
- Utilize various reporting tools to dial in the trends both in the short term and long term goals and share this information with our associates to be able to achieve desired outcomes.
Store Manager
James Avery Jewelry
03.2017 - Current
- Successfully opened new location including planning, hiring, training and development
- Ensure all staff is fully trained including GUESTS, POS & ISS area
- Communicate effectively with all aspects of the store including DM, staff and guests
- Promote exceptional guest service and ensure active LOD program.
Assistant Manager
James Avery Craftsman, Inc.
11.2013 - 02.2017
- Achieved a record sales plan of $10,031,870 for previous fiscal year
- Assisted the store manager with a part time staff of 60 team members and additional 70 seasonal team members
- Hired conversion staff after holiday season including part-time, key holder and sales team lead positions
- Increased our store's email metric capture rate with store incentives
- Resolved customer complaints and reported to Store Manager/District Manager
- Assisted in all aspects of store inventory management
- Used chain of command to determine the needs for the problem presented.
Store Development Manager I
James Avery Jewelry
11.2015 - 02.2016
- Acting Store Manager for a 3 million volume store
- Demonstrated the highest level of guest service at all times
- Developed Assistant Store Manager who was new in her role to be able to promote to Store Manager
- Worked with the Sales Team Leader staff to increase their product knowledge and complete training documents
- Developed innovative ideas and practices to reshape the functionality of the store
- Communicated with District Manager, leadership and the entire staff at all times
- Oversaw the inventory process from a Store Manager role to insure all prep work completed in timely manner.
Assistant Manager
James Avery Craftsman, Inc.
07.2012 - 11.2013
- Train new associates with GUESTS and POS system
- Wrote and delivered performance reviews for part time associates
- Assisted management team with Oracle questions and provided helpful insight
- Screened, interviewed and hired seasonal, part-time and sales team lead positions
- Display exemplary customer service and assisted the store manager with resolving customer complaints
- Design and implement new merchandise displays within the store
- Support store manager and staff in any aspects needed.
Education
Bachelors of Business Administration - Management -
Howard Payne University
Brownwood, TX12.2009
Skills
- Operations Management
- Payroll Management
- Customer Service Management
- Project coordinator for training and development
- P&L management
- Training and development
- Teamwork
- Integrity
Timeline
Store Manager
James Avery Artisan Jewelry
04.2017 - Current
Store Manager
James Avery Jewelry
03.2017 - Current
Store Development Manager I
James Avery Jewelry
11.2015 - 02.2016
Assistant Manager
James Avery Craftsman, Inc.
11.2013 - 02.2017
Assistant Manager
James Avery Craftsman, Inc.
07.2012 - 11.2013
Bachelors of Business Administration - Management -
Howard Payne University
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