Austin Hamilton

Operations

• Created and maintained operational procedures for the beverage program, improving daily work flow
• Oversaw selection, ordering and inventory controls of wine, beer and spirits program.
• Developed close relationships with producers and vendors leading to improved pricing and allocated product availability.
• Built stronger wine lists aligned with consumer trends and the needs of the restaurant. Curated a more dynamic wine and spirits program and raised profitability.
• Used historical data to maintain quality and consistency of the beverage program under budgetary constraints

Education

• Consistently implemented continued staff education in wine and spirits using the CMS method of deductive tasting and partnering with producers for hands-on training
• Worked one-on-one with associates to improve wine proficiency and instill confidence when serving guests

Service

• Created custom programs and menus while partnering with producers to provide unique guest experiences
• Represented establishment professionally with guests and earned consistent repeat and referral business.
• Continually worked as Lead Sommelier to skillfully guide guests and create a comfortable and inviting experience around wine

• Worked in daily operations to execute multiple coinciding events
• Independently executed private events in multiple venues
• Maintained a pleasant and consistent guest experience under high volume conditions