AUSTIN HARRELL
Little Elm,TX
Summary
Accountability focused, motivated individual inspired by each challenge. Loyal & dedicated with the highest degree of integrity and unwavering values. Embraces the spirit of teamwork and taking initiative to ensure a successful outcome. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
80% Arms
06.2023 - Current
- Product Specialist/Consultant, Troubleshooting & Resolution, Retail Showroom Associate, Manual verifications-fraud detection/protection, Warehouse Operations Associate, Quality Control & Product Assembly, Order Picking & Shipping, Return Process Execution
Customer Support-Call Center
GUNMAG Warehouse
12.2022 - 06.2023
- Ticket / Case Resolution, Product Quality Assurance Consultant, Shipment Tracking
Range Safety Officer/Customer Service Associate
On-Target Shooting Range
08.2020 - 10.2022
- NRA Certified Range Safety Officer, Firearm Maintenance/Quality Assurance/Inventory, Firearm Instruction Support- 22 hrs, Blood-Borne Pathogen Trained, Hazmat Compliance Safety Checks, Range Hazmat Trained, Respirator Trained, CPR Trained
- Enhanced range safety by implementing strict protocols and conducting regular inspections.
- Improved overall range efficiency with detailed scheduling and resource management.
- Conducted thorough risk assessments for all training exercises, ensuring minimal accidents.
- Oversaw maintenance schedules for firing range facilities and equipment to guarantee their optimal performance.
Lance Corporal Motor Transport Operator
United States Marine Corp
07.2016 - 07.2020
- Weekly vehicle preventative inspections, Equipment inventory/management, Proper equipment/vehicle part packaging & disposal
Lance Corporal-Special Purpose Marine Air/Ground Task Force Command Element Clerk
04.2018 - 12.2018
- 500+ hours Armed Mobil & Stationary Security, Marine to Airforce Liaison -Organizer of maintenance & supply allocations for workspace & barracks, Maintain/servicing of government vehicles, Transportation of high-ranking marine officer/enlisted personnel, Management/organizer of Marine officer/enlisted lodging
Lance Corporal-5th Marine Regiment Armory Custodian
02.2016 - 04.2018
- Inventorying of government property: firearms, firearm accessories & training equipment, Firearm / equipment quality assurance, Range Marine Firearm proficiency training preparation execution, Identification of equipment deficiencies & proper disposal, Safety & Storage Quality Control, Inventory management & supply of shit ton of items, 24 hour on-call emergency posturing
Marine Combat Training
08.2016 - 09.2016
- Weapons Proficiency, Squad leadership, Operational Organization & Planning
Salesclerk
HomeDepot
12.2015 - 06.2016
- Gardening Department-Customer Service, Holiday Seasonal -Customer Service, promoted from seasonal hire to permanent employee
Motor Transport Operator Training/Schooling
10.2016 - 02.2016
- Engaged in career specific training, In-Depth Vehicle Knowledge-MTVR, HMMWV, LLVR, Advanced military vehicle systems, Vehicle Operation Safety Protocol, Extensive Maintenance education
Cashier/Customer Care Representative
Target
09.2013 - 11.2014
- Hired as seasonal employee & promoted to fulltime permanent team member
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.2013
Skills
- Detail Oriented
- Quality Assurance
- Inventory Control
- Customer focus
- Returns specialist
- Fraud prevention/verification
- Conflict de-escalation
- Process enforcement
- Safety compliance
- Hazardous material awareness/detection technician
- Team Collaboration
- Product and Service Solutions
Timeline
Customer Service Associate
80% Arms
06.2023 - Current
Customer Support-Call Center
GUNMAG Warehouse
12.2022 - 06.2023
Range Safety Officer/Customer Service Associate
On-Target Shooting Range
08.2020 - 10.2022
Lance Corporal-Special Purpose Marine Air/Ground Task Force Command Element Clerk
04.2018 - 12.2018
Motor Transport Operator Training/Schooling
10.2016 - 02.2016
Marine Combat Training
08.2016 - 09.2016
Lance Corporal Motor Transport Operator
United States Marine Corp
07.2016 - 07.2020
Lance Corporal-5th Marine Regiment Armory Custodian
02.2016 - 04.2018
Salesclerk
HomeDepot
12.2015 - 06.2016
Cashier/Customer Care Representative
Target
09.2013 - 11.2014
High School Diploma -
Trabuco Hills High School