Austin Hartnett
New Port Richey,GA
Summary
A dynamic leader with proven expertise in performance monitoring and effective prioritization honed at Tidal Wave Auto Spa. Excelled in sales conversions, achieving notable customer satisfaction levels. Skilled in mentoring teams to exceed production goals through focused goal setting and workload balancing. Demonstrates exceptional attention to detail and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Team Lead Manger
Tidal Wave Auto Spa
11.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Top Seller for 12 consecutive months
Crew Member
Mcdonalds, PDI FOODS
07.2021 - 09.2022
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
Education
High School Diploma -
River Ridge High School
New Port Richey, FL04-2023
Skills
- Performance monitoring
- Work assignment delegation
- Trend tracking
- Deadline management
- Sales professional
- Sales conversions
- Sales orientation
- Attention to detail
- Effective prioritization
- Goal setting
- Workload balancing
- Sales techniques
Timeline
Team Lead Manger
Tidal Wave Auto Spa
11.2023 - Current
Crew Member
Mcdonalds, PDI FOODS
07.2021 - 09.2022
High School Diploma -
River Ridge High School
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