Austin Hensen
Marshall,WI
Summary
Fleet Management professional with historical experience in Healthcare, Sales, and Service with a proven record of delivering comprehensive financial advise and budgeting parameters to meet and exceed company objectives. Collaborative team player with an eagerness to provide the best service for my company, client, or vendor needs. Skilled in cost control, budgeting, and decision making to increase efficiency and possesses excellent organizational and leadership abilities. Known for effective communication, problem-solving, and strategic planning. Continuously looking to lead, learn, and take risks to deliver results with proper planning.
Overview
7
7
years of professional experience
Work History
Fleet Manager
Cleary Building Corp.
09.2021 - Current
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Follow budget goals for accounts and set budget parameters for expenditures.
- Manage a team of four technicians in a maintenance shop and oversee two plant grounds employees.
- Carryout safety meetings to ensure safety of employees and to follow OSHA and DOT regulations.
- Continuous process improvement to increase business workflow and Fleet productivity.
- Works will all other company departments for collective collaboration - specifically with Accounting to ensure goals align with company objectives.
Service Dispatcher
Bergstrom Chevrolet of Middleton
05.2020 - 08.2021
- Prioritize and plan schedule for technicians in the shop
- Dispatch repair orders to all technicians available
- Ensuring work is distributed fairly and evenly amongst technicians
- Coordinate with service manager to oversee all operations that take place in the shop
- Prioritize work based on needs of guests, and utmost be a great guest advocate
- Contributed to business growth by identifying opportunities for upselling additional services during client interactions.
- Supported inventory management efforts by tracking parts usage patterns among field technicians in order to optimize stock levels.
- Enhanced customer satisfaction by efficiently coordinating service appointments and dispatching technicians.
- Provided exceptional customer support by addressing inquiries, resolving concerns, and escalating issues when necessary.
Service Advisor
Bergstrom Chevrolet of Middleton
06.2019 - 08.2021
- Company Overview: (4th ranked advisor company)
- Create a great guest experience with their vehicle needs
- From talking on the phone to set up appointments, engaging with them in person, to communicating between technician/warranty companies to deliver excellent service
- (4th ranked advisor company)
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Sales Advisor
Bergstrom Automotive
01.2019 - 06.2019
- Company Overview: At Bergstrom Automotive we strive to be the recognized leader of guest service, through our commitment to treat everyone like family
- Promptly respond to web leads, and phone calls to set appointments to assist in a guests’ next vehicle selection process
- At Bergstrom Automotive we strive to be the recognized leader of guest service, through our commitment to treat everyone like family
Scientist
PPD
07.2017 - 12.2018
- Perform analysis on pharmaceutical compounds in a laboratory setting using; protocols, methods, specifications, and a complex variety of laboratory equipment
- Strong documentation skills to capture each event as it occurs while staying compliant with current; GMP, USP, EP, JP, FDA regulations
Education
Bachelor of Science - Health Science, Chemistry, Physiology, Psychology
Aurora University
Aurora, IL05.2017
Skills
- Professionalism
- Leadership
- Coachability
- Adaptability
- Psychological Intelligence
- Customer Care
- Product and Service Sales
- Confidence and Composure
- Continuous Improvement
- Operations and logistics
- Analytics
- Capital Budget/Cost Control
- Client/Vendor Relations
Timeline
Fleet Manager
Cleary Building Corp.
09.2021 - Current
Service Dispatcher
Bergstrom Chevrolet of Middleton
05.2020 - 08.2021
Service Advisor
Bergstrom Chevrolet of Middleton
06.2019 - 08.2021
Sales Advisor
Bergstrom Automotive
01.2019 - 06.2019
Scientist
PPD
07.2017 - 12.2018
Bachelor of Science - Health Science, Chemistry, Physiology, Psychology
Aurora University
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