Austin Herr
Katy,TX
Summary
Motivated and experienced retail professional with a track record of driving sales growth and managing efficient store operations. Skilled in team supervision, customer service, and inventory management. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
8
8
years of professional experience
Work History
Sales Associate
Subway
07.2022 - 08.2023
- Enhanced store sales through effective customer engagement and upselling techniques, contributing to 10% sales increase over a year
- Maintained high standards of cleanliness and organization, ensuring compliance with health and safety regulations.
Assistant Manager
Scent Hound
02.2018 - 06.2022
- Oversaw daily operations, including staff scheduling, inventory management, and customer service, leading to a 15% increase in customer satisfaction
- Implemented new loss prevention strategies, reducing shrinkage by 20% within the first year
- Trained and developed a team of 10+ employees in customer service excellence, resulting in two employees being promoted to higher positions
- Managed financial duties, including budgeting and cash handling, maintaining accuracy and minimizing discrepancies.
Shift Leader
Little Caesars Pizza
02.2016 - 09.2018
- Coordinated shifts, managed staff assignments, and ensured operational efficiency during peak hours
- Played a key role in implementing a new inventory system, improving stock management, and reducing waste by 25%.
Server
IHOP
01.2016 - 09.2018
- Delivered exceptional customer service, consistently receiving positive feedback from customers
- Assisted in training new staff, improving the team's overall service speed and efficiency.
Education
High School Diploma -
Campbell High School
Smyrna, GA05.2018
Skills
- Leadership and Supervision
- Team Training and Development
- Sales Enhancement and Growth Strategy
- Customer Service Excellence
- Inventory and Loss Prevention Management
- Financial Reporting and Cash Handling
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Additional Information
Authorized to work in the US for any employer.
Timeline
Sales Associate
Subway
07.2022 - 08.2023
Assistant Manager
Scent Hound
02.2018 - 06.2022
Shift Leader
Little Caesars Pizza
02.2016 - 09.2018
Server
IHOP
01.2016 - 09.2018
High School Diploma -
Campbell High School