Austin Hilborn
Richardson,TX
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Help Desk Agent
Glory Global Solutions
Carrollton, TX
05.2023 - Current
- Updated documentation related to help desk procedures or processes as needed.
- Logged all customer interactions in ticketing system for tracking purposes.
- Conducted root cause analysis to determine underlying causes of issues reported by customers.
Stocker
WHF Electrical Contractors
Wylie, TX
09.2016 - 05.2023
- Ensured that all products were labeled properly before stocking the shelves.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Maintained accurate inventory records through manual systems and and or computerized databases.
Education
Associate of Arts - Information Technology
Collin County Community College
Plano, TX12-2024
High School Diploma -
Allen High School
Allen, TX05-2016
Skills
- Customer Service
- Stress Tolerance
- Follow-up skills
- User Support
- Technical Support
- Hardware diagnostics
- Advanced troubleshooting
Certification
- A+ Certified
Timeline
Help Desk Agent
Glory Global Solutions
05.2023 - Current
Stocker
WHF Electrical Contractors
09.2016 - 05.2023
Associate of Arts - Information Technology
Collin County Community College
High School Diploma -
Allen High School