Larry Bodenheimer

• Documented support interactions for future reference.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
• Trained and supported end-users with software, hardware, and network standards and use processes.

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Provided basic end-user troubleshooting and desktop support.
• Used ticketing systems to manage and process support actions and requests.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.

• Developed detailed plans based on broad guidance and direction.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

Handled the EOB process of closing computer systems, counting profits and expenses, and detailing all information in Microsoft Word + PowerPoint.