Reading, Learning, Developing Interpersonal Relationships, Career Growth, Strategic Planning of Resource Personal Goals to Company Goals, Continuous Progress Improvement, Data Analytics to Support Process Planning
Austin Hill
Technical Manager
Rockville,CT
Summary
Experienced Technical Project Manager with implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in deployment management, technical deliveries, client facing documentation, requirements refinement, and cross timezone resource coordination.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Technical Project Manager
Envision Pharma Group
Glastonbury, CT
01.2023 - Current
- Lead project planning and resource allocation across three time zones to optimize client software deliveries
- Implemented day-to-day managerial tasks while also strategizing long-term career planning initiatives aligned with company financial objectives
- Oversaw daily business deployment projects and long-term initiatives utilizing Agile and Scrum Master methodologies
- Supported Technical Director in daily work management while aligning directorial goals with resource and company business objectives
- Partnered with SysOps team to drive down server resource expenses and facilitate smooth cloud migrations
- Collaborated with Quality Management Strategists (QMS) to draft GxP compliant Standard Operating Procedures (SOPs), and day-to-day deployment documentation.
- Developed testing plans tailored for internal technical project stakeholders and cross-departmental business stakeholders, ensuring alignment with client expectations.
Quality Analyst II
Envision Pharma Group
Glastonbury, CT
01.2022 - 01.2023
- Reviewed client business requirements to ensure accurate and comprehensive test case instructions for junior team members
- Authored testing plans to mitigate project risk factors for top 5 revenue-generating client accounts
- Implemented Agile principles across day-to-day meetings, product backlog grooming, and retrospectives
- Conducted daily meetings with client stakeholders to troubleshoot technical issues, and demonstrate product functionality throughout sprint cycles
- Reviewed implementation process of change controls and Statement of Work (SOW) guidelines for billable changes to maintain project testing scope
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
Quality Analyst
Envision Pharma Group
Glastonbury, CT
03.2020 - 01.2022
- Delivered and executed pharmaceutical client solutions within stringent deadlines
- Train and acclimate new hires to day-to-day job tasks
- Quickly grasp new material to sustain strong business relationships with clients
- Problem-solving to address customer wants and needs, ensuring best user experience
- Providing guidance to product managers on defining acceptance criteria
Assistant Manager
Bolton Ice Palace
Bolton, CT
08.2019 - 03.2020
- First Line service support with clients
- Adherence to very dynamic schedule in order to meet customer needs
- Pro-shop management including retail sales and service for on ice and off ice products
- Prioritize rink maintenance and daily operations
- Balance nightly register and track daily revenue with focus on accuracy and proper accounting
- Operate ice resurfacing machine, laser measurement tool and edger to ensure premium playing surface.
Intern, Marketing Department
New Britain Museum of American Art
New Britain, CT
08.2018 - 01.2019
- Analyzed museum exhibits and quarterly business initiatives to curate content for the weekly newsletter summary
- Utilized the A/B test method within the Mailchimp application to analyze data and customize the scope of marketing content
- Crafted marketing campaigns aimed at boosting event attendance, driving overall sales, and enhancing brand recognition
Student Painter and Supervisor
University of Connecticut Facilities and Operations, University of Connecticut
Mansfield, CT
05.2015 - 12.2018
- Provided training and oversight to team of 10-20 painters, ensuring necessary fundamentals for each project to meet deadlines
- Supported supervisor in automating color wheel for online access and helped department stay within yearly budget.
Managing Co-Editor
The Long River Review, University of Connecticut
Mansfield, CT
01.2018 - 05.2018
- Directed fundraising events, leading to a 400% increase in funds in anticipation of magazine launch
- Collaborated closely with Non-Fiction panelists to screen and curate content pieces for publication
- Delivered weekly updates on sales and fundraising targets to staff, fostering transparency and gathering feedback before events
- Utilized various media channels to promote fundraising campaigns and events
Ignite Fundraiser
Fundraising Experience, University of Connecticut
Mansfield, CT
01.2016 - 05.2018
- Managed peers to develop consistent marketing strategy and fundraising campaign for Club Rowing
- Analyzed first year campaign strategy as Rowing Club secretary with a goal to double year-two revenue
- Oversaw telemarketing and media day pitches to raise $24,000 in six weeks of year three.
Education
Bachelors of Arts (English) - Creative Writing
University of Connecticut
Storrs, CT 08.2014 - 12.2018
Skills
Proficient with Microsoft productsAble to work independentlyStrong ability to work in teamsWillingness to learn new material to meet tight deadlinesComfortable working in a high stress environmentValidationGxP compliance knowledgeAtlassian (Jira) systemsCloud based server knowledgePharmaceutical Research (drug trial) knowledge
Strategic Planning
Project Management
Resource Coordination
DevOps Principles
Supplier Relations
Release Planning
Sprint Planning
API Integration
Team Management
Agile Project Management
Cost Estimation
Risk Mitigation
Quality Assurance
Vendor Relationship Management
Stakeholder Communication
Requirements Analysis
Software Development
Technical Troubleshooting
Certification
PMP (In Progress)
Awards
Certificate of Concentration in Creative Writing
Additional Information
Currently completing the following certifications to advance my career in Technical Project Management and Software Management:
- Ultimate AWS Certified Cloud Practitioner CLF-02
- AZ-900: Microsoft Azure Fundamentals Exam Prep
- Project Management Professional Certification
- The Complete Guide to Agile Scrum Master & Kanban + 4 EXTRA
- Become a Product Manager | Learn the Skills & Get the Job
Interests
Hiking, Leisure Reading, Cycling, Ice Hockey.
During the summer time I enjoy spending time up in the Adirondack Mountains. I love to travel with a core group of friends to National Parks and be outside. Hockey and Baseball are my two sports of passion, I started both around 4 years old. To stay in shape I cycle at the gym, and compete in Men's League Ice Hockey games at least 2 nights of the week. Working remotely has pushed me to be more active outside of work with my learning, spending time with family and being present, supporting friends with their house projects (painting, carpentry, landscaping, etc.)
Timeline
Technical Project Manager
Envision Pharma Group
01.2023 - Current
Quality Analyst II
Envision Pharma Group
01.2022 - 01.2023
Quality Analyst
Envision Pharma Group
03.2020 - 01.2022
Assistant Manager
Bolton Ice Palace
08.2019 - 03.2020
Intern, Marketing Department
New Britain Museum of American Art
08.2018 - 01.2019
Managing Co-Editor
The Long River Review, University of Connecticut
01.2018 - 05.2018
Ignite Fundraiser
Fundraising Experience, University of Connecticut
01.2016 - 05.2018
Student Painter and Supervisor
University of Connecticut Facilities and Operations, University of Connecticut
05.2015 - 12.2018
Bachelors of Arts (English) - Creative Writing
University of Connecticut
08.2014 - 12.2018