Jira
Brendan Fitzgerald
Senior Product And Customer Success Manager
Branford,CT
Summary
Senior Product and Customer Success Manager with 17+ years transforming vision into reality within B2B SaaS in Life Sciences and eager to join a highly skilled group of like-minded strategic individuals who lead with a product first mindset. Exceptionally skilled at navigating the complexities and delicacies of both internal and external relationships, with the ability to clearly and concisely convey strategy and vision to stakeholders of all levels.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
1
1
Certificate
Work History
Senior Product Manager
Envision Pharma Group
Glastonbury/Fairfield, CT
01.2017 - 06.2023
- Responsible for overseeing the development and growth of the Research and Grants solutions of iEnvision, the leading medical affairs technology platform utilized by 18 of the top 20 global pharma companies and 150+ total pharma/biotech/life science companies.
- Collaborated with business development to grow the current platform from two clients in 2017 to 159 clients in 2023, with 60+ directly under my domain, and accounting for $10+ million in annual revenue.
- Maintained a high level of subject matter expertise across my responsible domain, including Investigator Sponsored Research, Real World Evidence, Expanded Access, Medical Education, and Healthcare and Non-Healthcare Grants and Donations.
- Worked closely with both internal and external stakeholder to define and prioritize product features and functionality, taking into account customer feedback, industry trends and business strategic objectives.
- Developed product roadmaps, timelines, and go-to-market strategies in collaboration with cross-functional teams, including engineering, product/design, QA, marketing, and business development.
- Worked in a highly collaborative fashion to advise and oversee agile teams consisting of product owners, engineering, QA and Scrum to help ensure timely delivery of high-quality, impactful solutions.
- Continuously monitored and analyzed market trends, product performance, feature adoption and usage, customer feedback, and competitor information in order to identify key gaps and areas for improvement.
- Regularly conducted client surveys and focus groups in order to build and strengthen the user community, share ideas and to ultimately shape the evolution of our products and solutions.
- Closely advised on most client implementations to help ensure consistency and adherence to industry standards.
- Presented business plans/cases and communicated product strategy and status updates to key internal stakeholders, including executive leadership
Senior Client Engagement Specialist
Envision Pharma Group
Glastonbury, CT
01.2008 - 12.2016
- Responsible for ensuring overall client satisfaction for over 30 accounts by establishing close customer relationships and providing consistently high levels of service
- Oversaw entire client lifecycle, assisting with Sales process, implementation and training, and active account management
- Identified opportunities for account growth and expansion based on deep understanding of client needs
- Resolved product or service problems by clarifying customer's pain point(s) and working closely with internal resources to identify root cause and resolution
- Established standard operating procedures and best practices for the Client Engagement role.
- Trained junior team members on software, process, handling various types of client needs, and ultimately to be able to take on accounts solo.
- Learned software configuration and basic SQL in order to help expedite client setup and implementation, and to streamline troubleshooting
Database Data Entry Specialist
Envision Pharma Group
Glastonbury, CT
01.2006 - 12.2007
- Responsible for entering and maintaining data into an extensive database of medical journals and congresses, regularly updating several hundred records weekly
- Ensured that all entries and updates were timely, accurate and efficient, understanding that information was used regularly for strategic planning across various clients
- Helped to develop best practices and standard procedures
- Began to understand intricacies of medical affairs
- Trained new team members
Education
Bachelor of Arts - Film Studies And Production / English
Hofstra University
Hempstead, NY 09.2000 - 05.2007
Skills
Product Roadmaps
Certification
Pendo Product-Led Certification
Timeline
Pendo Product-Led Certification
07-2023
Senior Product Manager
Envision Pharma Group
01.2017 - 06.2023
Senior Client Engagement Specialist
Envision Pharma Group
01.2008 - 12.2016
Database Data Entry Specialist
Envision Pharma Group
01.2006 - 12.2007
Bachelor of Arts - Film Studies And Production / English
Hofstra University
09.2000 - 05.2007
Software
Confluence
Miro
Figma
Notion
Microsoft Office Suite
Smartsheets
Recommendation
It's tough trying to prioritize what to say first in a recommendation for someone who was/is not only a font of knowledge and skill but also a valued mentor and my friend. Working with, reporting to, collaborating and brainstorming with Brendan, those were some of my best professional experiences to date. Our time as colleagues was so valuable because he cares about the innovation, but still put people first. He taught everyone he worked with so much so that all could be elevated, and it was never 'just about him'. He is an unparalleled team leader, agile project manager, life sciences technology product manager, implementation expert, and human being. I truly hope we work together again. Thanks always to Brendan for all the knowledge gifted me over the years.
-Laurie Mannon, Life Sciences Medical Affairs Technology Implementation Lead and SME
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