Austin Hook
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable and successful in providing fast, high-quality customer service to guests and customers. Adaptable as well as professional with expertise in personnel development, team collaboration and resolving issues with customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Jefferson's Of Albertville
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Baseball Umpire
Alabama High School Athletic Association
01.2021 - Current
- Promoted good sportsmanship among players.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Navigated difficult situations using effective communication and explanation of game rules.
- Communicated with fans, coaches, players, and other umpires.
- Kept games on schedule by starting promptly and making correct calls.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
- Explained and taught regulations and rules to players and coaches.
- Evaluated abilities and rule knowledge of less experienced umpires.
- Maintained safety of players and fans in different situations.
- Umpired seasonal and tournament games.
- Monitored integrity of athletic conduct concerning athletes and coaches.
- Managed crowd disruption utilizing de-escalation techniques when necessary.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Implemented safety standards to maintain safe player environments and limit injury risks.
Education
Bachelor of Science - Criminal Justice
Snead State Community College
Boaz, AL05.2025
High School Diploma -
Douglas High School
Douglas, AL05.2023
Skills
- Operational Efficiency and Safety
- Service Prioritization
- Guest Relations Management
- Guest Inquiries
- Cool Under Pressure
- Customer Service and Rapport
- Warm and Friendly
- Performance Improvement
- Natural Leadership
Certification
- CPR and AED Certified
- Guest Services certified
- Alabama High School Athletic Association Baseball certified
Additional Information
References available upon request.
Timeline
Server
Jefferson's Of Albertville
01.2023 - Current
Baseball Umpire
Alabama High School Athletic Association
01.2021 - Current
Bachelor of Science - Criminal Justice
Snead State Community College
High School Diploma -
Douglas High School