Austin Horton
Summary
Dynamic and detail-oriented professional with extensive experience at Columbia University, excelling in front desk operations and CCTV monitoring. Proven ability to resolve issues swiftly while enhancing guest experiences through exceptional communication skills. Committed to maintaining safety and cleanliness, ensuring a secure and welcoming environment for all residents and visitors.
Overview
9
9
years of professional experience
Work History
Door Attendant
Columbia University
New York, New York
08.2023 - Current
- Welcomed guests and ensured seamless entry at campus facilities.
- Assisted visitors with directions and inquiries regarding university services.
- Managed key control system to guarantee proper issuance and return of keys.
- Enforced security protocols by verifying identification badges of all entrants.
- Monitored building entrances and exits to detect intrusions and safeguard assets.
- Oversaw CCTV systems to maintain safety and security across premises.
Lead Concierge/Doorman
Gumley Haft Property Management
New York, NY
01.2022 - 01.2023
- Coordinated resident requests and resolved issues promptly and professionally.
- Implemented efficient communication systems for addressing resident inquiries and concerns.
- Welcomed residents and guests with friendly demeanor, enhancing first impressions.
- Assisted residents with luggage and deliveries in an organized manner.
- Reported maintenance issues or property damage to relevant personnel without delay.
Concierge/Doorman/Porter
Cushman & Wakefield
New York, NY
11.2018 - 01.2022
- Ensured secure handling of mail and package deliveries.
- Maintained cleanliness of all common areas in 350-unit apartment building.
- Conducted ongoing inspections of outdoor areas, clearing snow, ice, and debris.
- Greeted customers and visitors, checking identification and providing necessary directions.
- Discarded garbage on scheduled sanitation pickup days to uphold cleanliness standards.
- Monitored entrance and surrounding areas for safety hazards, reporting serious issues promptly.
First Service Residential Concierge/Doorman
235 West 71st Street Condominium
New York, NY
01.2018 - 01.2019
- Generated detailed reports on guest activities and incidents for management follow-up.
- Managed front desk operations while addressing resident inquiries effectively.
- Welcomed residents and guests with professionalism to enhance first impressions.
- Monitored security systems to ensure a safe living environment.
- Provided prompt assistance with package deliveries and concierge services.
First Service Residential Porter
515 East 72nd Street Condominium
New York, NY
06.2017 - 01.2019
- Ensured cleanliness of all common areas in 325-unit condominium.
- Vacuumed 40 floors while sweeping and mopping lobby, compactor rooms, and other areas.
- Discarded garbage on scheduled sanitation pickup days.
- Delivered packages to residents and assisted with luggage and deliveries.
- Greeted residents upon entry and exit from building.
Education
High School Diploma -
St Raymond High School
Bronx, Ny01.2007
Skills
- Front desk operations
- Problem solving
- Attention to detail
- CCTV monitoring
- Communication skills
- Computer proficiency
Timeline
Door Attendant
Columbia University
08.2023 - Current
Lead Concierge/Doorman
Gumley Haft Property Management
01.2022 - 01.2023
Concierge/Doorman/Porter
Cushman & Wakefield
11.2018 - 01.2022
First Service Residential Concierge/Doorman
235 West 71st Street Condominium
01.2018 - 01.2019
First Service Residential Porter
515 East 72nd Street Condominium
06.2017 - 01.2019
High School Diploma -
St Raymond High School