Austin Johnson
Dallas,GA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Also a very talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
12
12
years of professional experience
Work History
Owner
Aero Automotive
12.2017 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Promoted workplace safety by examining tools and equipment and providing employee safety training to prevent unsafe conditions.
- Arranged for customer billing by determining charges for services requested and collecting deposits or payments.
- Wrote work orders and updated accounts in workshop computer.
- Maintained cleanliness, safety and efficiency of garage.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Delegated jobs to subordinates and monitored quality of work.
- Requisitioned materials and supplies such as tools, equipment and replacement parts.
- Performed routine and scheduled maintenance services.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Completed diversified electrical work on automotive equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
Senior Service Technician
AT&T
09.2012 - 11.2017
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Researched and recommended network and data communications hardware and software.
- Worked closely with network administrators and server engineers to deliver quality service.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
Education
High School Diploma -
Alexander High School
Douglasville, GASkills
- Business marketing
- Bookkeeping
- Accounting management
- Cross-functional team management
- Business strategy
- Profit and loss accountability
- Supervision and training
- Communication
- Operational Efficiency
- Conflict Resolution
- Systems implementation
- Problem-solving aptitude
- Time management abilities
- Technical training
- Cable installation
- Equipment Maintenance
- Customer Service
- Detail orientation
- Writing reports
- Technical Writing
- Data Interpretation
- Safety practices
- Configuring devices
- Multitasking Abilities
- Technical Support
- Diagnosing issues
Timeline
Owner
Aero Automotive
12.2017 - Current
Senior Service Technician
AT&T
09.2012 - 11.2017
High School Diploma -
Alexander High School