Austin Jonte
Naples,FL
Summary
Dynamic and adaptable individual with a versatile background in hospitality. Known for exceptional customer relationship management and efficient event coordination, ready to leverage expertise to enhance operational efficiency and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Host
Outback Steakhouse
Naples, FL
07.2018 - 08.2019
- Greeted customers, answered questions, and recommended specials, enhancing customer experience and driving sales.
- Verified guest identification to ensure compliance with age restrictions.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Addressed customer complaints, escalating major issues to the manager on duty for resolution.
- Ensured compliance with health and safety regulations within the restaurant.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Built positive relationships with other front-of-house and kitchen staff.
- Assisted restaurant staff in coordinating small and large events, ensuring seamless execution.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
Host/Takeout
Bob Evans
Naples , FL
06.2016 - 07.2018
- Greeted and seated guests quickly to create welcoming service.
- Organized waiting lists during busy shifts to maintain smooth table flow.
- Managed reservations via phone and in-person to optimize customer satisfaction.
- Answered and managed incoming calls during peak hours to maintain efficient service.
- Assisted servers with menu questions to enhance guest dining experience.
- Worked with kitchen staff to pass along special requests and dietary needs.
- Trained new hosts on company procedures and customer service standards.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Contributed to team efforts by accomplishing related tasks.
Education
High School Diploma -
Gulf Coast High School
Naples, FL05-2019
Skills
- Reservation management
- Transaction management
- Event management
- Event coordination
- Food safety standards
- Customer interactions
- Customer relationship management
- Call management
- Fast-paced service
- Multitasking proficiency
- Task prioritization
- Bilingual communication
Timeline
Host
Outback Steakhouse
07.2018 - 08.2019
Host/Takeout
Bob Evans
06.2016 - 07.2018
High School Diploma -
Gulf Coast High School