Austin King
IL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations. Skilled in inventory control and staff management, demonstrating adaptability and exceptional interpersonal skills. Achieved significant improvements in team efficiency and operational performance, contributing to a positive and results-driven work environment.
Overview
5
5
years of professional experience
Work History
Supervisor
Jd Sports
Joliet, IL
05.2019 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Fulfillment Associate
Amazon
Crest Hill, IL
10.2020 - 01.2021
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
Host
Portillos
Shorewood, IL
05.2019 - 02.2020
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Lincoln Way West
New Lenox, IL06.2018
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Inventory Control
- Staff Development
- Staff Discipline
- Inventory Oversight
- Teamwork and Collaboration
- Multitasking Abilities
- Attention to Detail
- Time Management
- Decision-Making
- Adaptability and Flexibility
- Organizational Skills
- Active Listening
- Interpersonal Skills
- Professionalism
- Relationship Building
- Reliability
- Adaptability
Timeline
Fulfillment Associate
Amazon
10.2020 - 01.2021
Supervisor
Jd Sports
05.2019 - Current
Host
Portillos
05.2019 - 02.2020
High School Diploma -
Lincoln Way West