Austin Kirk
Charlotte,NC
Summary
Accomplished professional with a proven track record at Walmart and Macy's, enhancing customer satisfaction and streamlining front-end operations. Skilled in data management and interpersonal communication, successfully led teams to exceed sales targets through innovative strategies and effective customer success management. Takes an analytical approach and methodical project coordination have driven significant improvements in service delivery and team performance. Along with management expertise and experience to help drive sales and maintain customer retention
Overview
8
8
years of professional experience
Work History
Customer Support Representative
Walmart
08.2023 - 09.2024
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new hires on company policies, procedures, and best practices in customer support roles.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
Sales Manager
Macy's
05.2022 - 06.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Front End Supervisor
Walmart
07.2019 - 05.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Service Crew Member
Wendys
06.2016 - 08.2018
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Concord High School
Concord, NHSkills
- Customer success management
- Report generation
- Data management
- Teamwork and collaboration
- Interpersonal skills
- Analytical and methodical
- Project coordination
Timeline
Customer Support Representative
Walmart
08.2023 - 09.2024
Sales Manager
Macy's
05.2022 - 06.2023
Front End Supervisor
Walmart
07.2019 - 05.2022
Service Crew Member
Wendys
06.2016 - 08.2018
Concord High School