Austin Knight
Mulberry,FL
Summary
Driven Assistant Manager at Burger King and Manager at Pizza Hut, I excel in staff management and customer relations, enhancing service delivery and satisfaction. Skilled in money handling and team motivation, I've significantly improved financial accuracy and staff performance, fostering a results-oriented work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Burger King
Roanoke, AL
10.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Manager
Pizza Hut
Roanoke, AL
04.2022 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma - General
Handley High School
Roanoke, AL05.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Workload Management
- Employee Scheduling
- Sales Growth
Certification
ServSafe Manager;
ServSafe Food Handler
Timeline
Assistant Manager
Burger King
10.2023 - Current
Manager
Pizza Hut
04.2022 - 11.2023
High School Diploma - General
Handley High School