Malia Linayao-beua
Granite Falls,WA
Summary
Dynamic restaurant manager with proven success at Bao Boss, enhancing customer engagement and team performance. Expert in inventory control and staff management, driving a 20% increase in sales through strategic planning and supplier relations. Adaptable leader skilled in POS system operation, committed to delivering exceptional service and memorable dining experiences.
Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Bao Boss
Everett, WA
10.2020 - 01.2024
- Oversaw daily restaurant operations, ensuring high-quality service and customer satisfaction.
- Coordinated staff schedules to ensure appropriate coverage during peak service hours.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Restaurant Hostess
Anthony's Homeport
Everett, WA
01.2020 - 10.2020
- Greeted and seated guests, ensuring a welcoming atmosphere and positive first impressions.
- Managed reservation system, optimizing table assignments for efficient guest flow.
- Collaborated with kitchen and waitstaff to coordinate timely service during peak hours.
- Maintained cleanliness and organization of entryway and dining area to enhance guest experience.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Pillchuck Highschool
Marysville, WA06.2021
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Organization and prioritization
- Adaptable
- Performance improvement
- Kitchen equipment operation and maintenance
Timeline
Restaurant Manager
Bao Boss
10.2020 - 01.2024
Restaurant Hostess
Anthony's Homeport
01.2020 - 10.2020
High School Diploma -
Pillchuck Highschool