Austin Langford
Eustis,FL
Summary
Proven server with a track record of enhancing customer satisfaction at various restaurants, adept in high-volume dining and exceptional customer service. Skilled in cash handling and guest engagement, consistently ensuring positive dining experiences and fostering repeat business. Demonstrates a strong work ethic and hospitality service expertise, contributing to efficient team collaboration and customer relationship building.
Overview
8
8
years of professional experience
Work History
Server
Route 66 Italian Bistro
Williams , AZ
05.2016 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided excellent customer service to ensure satisfaction.
Server
Islands at Royal Pacific-Loews Hotels
Orlando , FL
10.2021 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Darden Restaurants, Olive Garden
Leesburg , FL
04.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
HVAC Certification - HVAC
Lake Technical College
Eustis, FL04-2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- High-volume dining
- Positive and professional
- Menu item recommendation
- Beverage Preparation
- Sales Techniques
Timeline
Server
Islands at Royal Pacific-Loews Hotels
10.2021 - 03.2022
Server
Darden Restaurants, Olive Garden
04.2019 - 03.2020
Server
Route 66 Italian Bistro
05.2016 - 07.2024
HVAC Certification - HVAC
Lake Technical College
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