Austin Lee
Clearwater,FL
Summary
A recent Bachelor of Arts graduate who functions independently with a high degree of initiative while balancing multiple priorities. Recognized as a highly motivated professional who supports organizations with a service framework built on best practices, continuous improvement, and robust analytical ability. Strives to provide an exceptional client experience while establishing a reputation of being a trusted, supportive resource.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Valet Supervisor
The Car Park
10.2018 - 03.2024
- Responsible for parking vehicles, vehicle retrieval, customer service, and daily administration
- Resolved all customer service issues promptly and professionally to ensure satisfaction
- Maintained staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities
- Provided quality service by enforcing quality and customer service standards
- Worked at multiple locations and with multiple teams to develop standards of quality service for developing locations.
- Issued and collected claim tickets and processed valet parking fees.
Crime Intelligence Analyst
FLORIDA DEPARTMENT OF LAW ENFORCMENT
12.2021 - 10.2022
- Performed intelligence analytic work for the Florida Department of Law Enforcement pertaining to financial crimes and school safety
- Communicated via telephone, email, or fax with county court clerks, district attorneys, sheriffs' offices, officials from other states, and other confidential information sources to gather intelligence information
- Worked fluidly in a team environment collaborating on multiple projects
- Used proficiency in Microsoft Office Suites to find innovative methods to develop report presentations.
- Enhanced intelligence analysis by streamlining data collection and processing methodologies.
Education
B.A. - Criminal Justice, Homeland Security
Saint Leo University
St. Leo, FL01.2020
Skills
- Intelligence Analysis
- Threat Assessment
- Criminal Profiling
- Criminal Procedure
- Substantive Criminal Law
- Cross-Functional Collaboration
- Microsoft Office Suite
- Data Entry & Typing
- Administrative Duties
- Meticulous Organization
- Problem Solving
- Self-Motivated
- Strong Communications
- Conflict Management & Resolution
- Team Leadership
- Customer Service
Accomplishments
- Omega Nu Lambda Honor Society
- Alpha Phi Sigma Honor Society
- Peach Belt Conference Presidential Honor Roll
- FMU Swamp Fox Athletic-Academic Honor Roll
- Dean's List
- NCAA Division 2 College Soccer
- Florida All-State All-Star Team
Certification
Florida Law Enforcement Analyst Training (FLEAT)
- Certified [Financial Crimes Intelligence Analyst], [FDLE]
Timeline
Crime Intelligence Analyst
FLORIDA DEPARTMENT OF LAW ENFORCMENT
12.2021 - 10.2022
Valet Supervisor
The Car Park
10.2018 - 03.2024
B.A. - Criminal Justice, Homeland Security
Saint Leo University
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