Enzo Gutierrez
North Miami Beach,FL
Summary
Analytical professional with proven leadership and decision-making skills. Expertise in aligning teams with organizational goals and managing resources effectively. Accomplished in enhancing performance through strategic policy implementation and process improvement. Committed to driving business growth and sustainability in dynamic environments.
Overview
1
1
year of professional experience
Work History
Valet Supervisor
Paradise Park
Miami, FL
01.2025 - 05.2025
- Created reports outlining performance metrics for each shift worked by team members.
- Participated in weekly meetings with other supervisors to discuss operational issues.
- Responded quickly when emergency situations arose related to customer needs or vehicle malfunctions.
- Resolved customer complaints in a professional and courteous manner.
- Analyzed data related to volume of traffic at locations serviced by the valet staff.
- Scheduled shifts for team members and managed time off requests.
- Implemented security measures to protect guests' personal items from being stolen or damaged.
- Developed strategies for improving efficiency within the department.
Valet
Atlantic Parking Services
Aventura, FL
11.2024 - 01.2025
- Greeted guests upon arrival and provided exceptional customer service.
- Processed payments using credit card terminals or cash registers as necessary.
- Greeted customers and opened doors for them upon arrival.
- Performed miscellaneous job-related duties as assigned by supervisor.
Front Desk Receptionist
Atlantic Parking Services
Aventura, FL
08.2024 - 11.2024
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Updated customer information in databases regularly to ensure accuracy of records.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Sales Associate
Double AA Metals
Doral, FL
01.2024 - 08.2024
- Processed credit card transactions quickly and securely.
- Developed promotional strategies to increase sales volume.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Tracked sales performance metrics to identify trends in market place.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Grovetown High School
Grovetown, GA05-2023
Skills
- Data analysis and reporting
- Customer service and support
- Inventory management
- Team collaboration
- Attention to detail
- Adaptability and multitasking
- Policy enforcement
- Quick decision making
- Team player mentality
- Memory retention
- Communication skills
- Patience and composure
- Stress tolerance
- Guest flow management
- Efficient work ethic
Languages
English
Professional
Spanish
Professional
Timeline
Valet Supervisor
Paradise Park
01.2025 - 05.2025
Valet
Atlantic Parking Services
11.2024 - 01.2025
Front Desk Receptionist
Atlantic Parking Services
08.2024 - 11.2024
Sales Associate
Double AA Metals
01.2024 - 08.2024
High School Diploma -
Grovetown High School