Robert Jordan
Germantown
Summary
Dynamic Valet Supervisor at Midsouth Concierge with expertise in data analysis and logistics coordination. Proven track record in enhancing operational efficiency and team performance. Skilled in inventory management and customer service, successfully resolving complaints and improving guest satisfaction. Adept at training staff and implementing security measures to safeguard client property.
Overview
3
3
years of professional experience
Work History
Valet Supervisor
Midsouth Concierge
Memphis
01.2024 - Current
- Analyzed data related to volume of traffic at locations serviced by the valet staff.
- Scheduled shifts for team members and managed time off requests.
- Managed inventory levels of supplies necessary for valet operations.
- Developed strategies for improving efficiency within the department.
- Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
- Provided training to new employees on company policies, procedures, and job duties.
- Implemented security measures to protect guests' personal items from being stolen or damaged.
- Participated in weekly meetings with other supervisors to discuss operational issues.
- Assisted with hiring processes such as interviewing candidates and conducting background checks.
- Resolved customer complaints in a professional and courteous manner.
- Tracked financial transactions related to parking fees collected from customers.
- Coordinated special events that required additional staffing or resources.
- Maintained accurate records of vehicle keys, vehicles parked on site, and customer information.
- Informed guests of location of hotel reception, concierge and lounges.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Greeted guests and answered questions about valet service, directions and local attractions.
Package Handler
Fed Ex Ground
Memphis
08.2022 - 09.2023
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Maintained a clean work environment by removing debris from the loading dock area.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Assisted in training new employees on package handling processes.
Education
Some College (No Degree) - Supply Chain Management
University of Memphis
Memphis, TNSkills
- Data analysis
- Inventory management
- Logistics coordination
- Customer service
- Team building
- Process improvement
- Problem solving
- Decision-making capacity
Affiliations
- Houston High School- TSSAA State Soccer Champions 2021
- Germantown Legends- TSSA State Soccer Champions [2018, 2019, 2020, 2021, 2022]
- Germantown Legends- USYS Southern Regional Champions 2021
Timeline
Valet Supervisor
Midsouth Concierge
01.2024 - Current
Package Handler
Fed Ex Ground
08.2022 - 09.2023
Some College (No Degree) - Supply Chain Management
University of Memphis
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