Austin Light
Saint Augustine,FL
Summary
Veteran Box Office Manager bringing 12 years of Box Office operations experience. Adept at leading projects from development to delivery and providing feedback and perspective from a ticketing industry standard. Effective people manager and big-picture thinker who loves to take on new challenges and work on things such as policy, implementation, and best practices.
Overview
12
12
years of professional experience
Work History
Box Office Manager
Saint Johns County Cultural Events
Saint Augustine, FL
12.2021 - Current
- Managed all aspects of box office operations including staffing, scheduling, and reporting.
- Trained and supervised staff to ensure proper handling of transactions.
- Implemented new technologies to enhance operational efficiency.
- Attended meetings with venue management regarding event logistics.
- Provided guidance on best practices for box office operations.
- Processed refunds or exchanges as needed while adhering to established policies.
- Collaborated with other departments within the organization such as marketing and finance.
- Assisted in recruiting, interviewing, hiring, training, and evaluating new personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Oversaw the creation of new maps as well as onboarding new venues into the Ticketmaster system.
- Worked with ticketing partners on ticketing logistics for a large scale music festival
Box Office Coordinator
Saint Johns County
Saint Augustine, FL
02.2017 - 12.2021
- Processed ticket orders and managed customer service inquiries.
- Determined authenticity and applicability of presented tickets.
- Trained new employees on proper box office procedures.
- Performed general administrative tasks such as filing paperwork and creating spreadsheets.
- Monitored inventory levels for tickets and related materials; ordered additional supplies as needed.
- Ensured the accuracy of all ticket information in the system, including price, date, time, location.
- Implemented new technologies to enhance operational efficiency
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared financial statements detailing income from tickets sold at each event.
- Reviewed completed work to verify consistency, quality and conformance.
- Staffed box office to accommodate walk-up sales, will-call window and inquiries.
Box Office Assistant
Saint Johns County
Saint Augustine, FL
03.2012 - 02.2017
- Greeted customers and provided information regarding ticketing services.
- Processed cash, credit card and check payments for tickets purchased.
- Managed the box office phone line and responded to incoming calls promptly.
- Verified validity of tickets prior to admission into events or venues.
- Built out events on multiple ticketing platforms including Ticketmaster EMT, Ticketmaster Events, and Arcthics.
Education
High School Diploma -
Saint Augustine High School
Saint Augustine, FL06.2008
Some College (No Degree) - General Studies
Saint Johns River State College
Saint Augustine, FLSkills
- Customer Service
- Training and Development
- Idea Development and Brainstorming
- Technical Proficiency
- POS System Operation
- Heavy experience in ticketing systems such as Ticketmaster, Archtics, and FrontGate ticketing
Languages
American Sign Language
Limited
Russian
Elementary
Accomplishments
- Spearheaded the ticketing for several first year ticketed festivals such as the Fort Mose Jazz and Blues series and the Sing Out Loud Festival.
- Worked closely with Ticketmaster to onboard our venue into the Archtics ticketing system, revolutionizing how our venues seat license program was handled
Affiliations
- Avid health enthusiast, i try to make it to the gym 6 days a week when possible
- Father to two children,5 and 7, who constantly keep me on my toes
- Technophile, i love keeping up with new technology and technological trends.
References
References available upon request.
Timeline
Box Office Manager
Saint Johns County Cultural Events
12.2021 - Current
Box Office Coordinator
Saint Johns County
02.2017 - 12.2021
Box Office Assistant
Saint Johns County
03.2012 - 02.2017
High School Diploma -
Saint Augustine High School
Some College (No Degree) - General Studies
Saint Johns River State College
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