David Welsh
San Antonio,Texas
Overview
20
20
years of professional experience
Work History
Box Office Manager
The Alamodome
03.2017 - 09.2023
- Created events in Ticketmaster system which included concerts, sporting events, and unique trade shows.
- Organized box office logistics for NCAA during 2018 Men’s Basketball Final Four and 2021 Women’s Basketball Final Four.
- Supervised events at Henry B. Gonzalez Convention Center and Lila Cockrell Theatre.
- Compiled yearly budget forecasts for Box Office operations, prepared daily deposits, and produced accounting sales reports for City of San Antonio fiscal department.
- Recruited, managed and motivated 24 person team to give every guest positive and memorable experiences.
- Collaborated with marketing department to brainstorm methods to sell tickets via email blasts.
Account Manager
Extremetix Incorporated
04.2014 - 03.2017
- Produced innovative ticketing solutions and provided event services for theaters, live music venues, collegiate athletics and festival events across North America
- Implemented cloud hosted online and mobile ticketing technology with onsite training of box office personnel
- Developed client relationships by customizing mobile ticketing solutions for specific venues
- Created online print at home ticketing options with custom branded purchase pages
- Prepared post event accounting summaries and reconciliations for every client.
- Managed up to 67 accounts by reviewing and mitigating discrepancies and collaborating with client sales goals.
Director of Ticket Operations
Houston Dynamo
01.2013 - 03.2014
- Ticket Manager for Major League Soccer franchise Houston Dynamo, as well as ticketed all other events at Shell Energy Stadium.
- Primary contact for AXS.com ticketing system.
- Led Dynamo sales team, and Stadium box office staff, with implementation of AXS.com ticketing system
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Processed daily deposits of ticket revenue.
Associate Athletic Director
Texas Tech University
07.2003 - 04.2012
- Budget manager for box office and supervisor of ticket office staff members
- Designed football, men’s and women’s basketball season ticket forms
- In charge of ticket distribution for Football Bowl games, Big 12 Conference and NCAA basketball tournaments, and post season events staged on campus
- Resolved customer service issues and supervised football and men’s basketball event staff on game days
- Revised seating upgrade process, which increased donation revenue to Red Raider Club
- Supervised game day operation of Paciolan Access Management fan admission system
Education
Master of Science Sports - Management
St. Thomas University
Miami, FloridaBachelor of Science - Business Administration
University of Kansas
Lawrence, KansasSkills
- Bank Deposits
- Client Relationships
- Customer Service
- Problem Anticipation and Resolution
- Systems Assessment and Improvement
- High-Volume Environments
- Superior Work Ethic
- Financial Accounting
Timeline
Box Office Manager
The Alamodome
03.2017 - 09.2023
Account Manager
Extremetix Incorporated
04.2014 - 03.2017
Director of Ticket Operations
Houston Dynamo
01.2013 - 03.2014
Associate Athletic Director
Texas Tech University
07.2003 - 04.2012
Master of Science Sports - Management
St. Thomas University
Bachelor of Science - Business Administration
University of Kansas