Austin Marlow
ERIE,PA
Summary
Proven leader with a track record of enhancing team efficiency and customer satisfaction at CVS Pharmacy. Skilled in staff management and problem-solving, adept at training employees and streamlining operations. Demonstrates a commitment to workplace safety and continuous improvement, ensuring high-quality service and operational excellence. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
CVS Pharmacy
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Team Member
The Que Abides
06.2022 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
Line Cook
Courtyard by Marriott
04.2021 - 06.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook
Duffy's Sports Bar and Grill
09.2019 - 04.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
Education
High School Diploma -
Northwest Pennsylvania Collegiate Academy
Erie, PA06.2016
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Continuous Improvement
- Problem-Solving
- Team motivation
Timeline
Shift Supervisor
CVS Pharmacy
01.2024 - Current
Team Member
The Que Abides
06.2022 - 12.2023
Line Cook
Courtyard by Marriott
04.2021 - 06.2022
Line Cook
Duffy's Sports Bar and Grill
09.2019 - 04.2021
High School Diploma -
Northwest Pennsylvania Collegiate Academy