Austin Martin
Hemet,CA
Overview
9
9
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Verizon Wireless
01.2022 - Current
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Customer Service Representative
GEICO
05.2021 - Current
- Assisting in any customer needs such as payments, adding/removing vehicles in a fast pace, multitasking customer service environment
Installed Sales Coordinator
Lowe's Home Improvement
10.2020 - 05.2021
- Coordinating with customers after purchase of installations, keeping them updated with order status and ETA of product, and resolving any concerns and answering any questions the customer may have, all while providing the best customer service possible
Delivery Driver
Domino's Pizza
06.2017 - 10.2020
- Deliver food to customers at their residence, as well as answer phone calls to take orders, and help with customer service questions, concerns and assistance, and deep cleaning
Group Facilitator Assistant
Pacific Coast Counseling
08.2019 - 03.2020
- I interned at Pacific Coast Counseling for my final internship class at CSUSM
- I worked with male domestic violence perpetrators, court mandated to appear at the group sessions we led, and helped them acknowledge mistakes, and to better themselves in their lives for them, and their families well-being
- I would take notes and do client intakes to record progress of individuals
- I also learned skills in Microsoft Excel making spread sheets, as well as charting, to input new client data, and update old client information
Sales Associate
Big 5 Sporting Goods
09.2016 - 06.2017
- Assisted customers in search of a certain product, answered any questions they had and aided them in any way possible
- I also answered the phones at the cashier's desk and and spent time stocking shelves and organizing the warehouse, early in the morning
Insurance Trainee
State Farm Mutual Automobile Insurance Company
11.2016 - 02.2017
- Managed phone calls and assisted in customer service front desk work, as well as update customer odometer readings, general office work (sweeping, vacuuming, trash, mail, picking up food, etc.)
Golf Cart Attendant
Emerald Isle Golf Course
05.2015 - 10.2016
- Cleaned golf carts after players returned in, answered phone calls for orders of food/beverage to be delivered on the course, as well as booking tee times, and running the cashier's desk in the golf shop, assisting customers and answering any questions they had
Education
Associate of Arts - Sociology
Palomar College
San Marcos, CA05.2018
High school diploma -
San Marcos High School
San Marcos, CA06.2016
Skills
- Sales expertise
- Product Recommendations
- Store maintenance
- Retail Store Operations
- Relationship Building
- Product Knowledge
- Microsoft PowerPoint
- Microsoft Excel Mastery
Certification
Commercial Driver's License (CDL), Class C, 10/01/23, CA
Personal Information
Willing To Relocate: Anywhere
Timeline
Retail Sales Associate
Verizon Wireless
01.2022 - Current
Customer Service Representative
GEICO
05.2021 - Current
Installed Sales Coordinator
Lowe's Home Improvement
10.2020 - 05.2021
Group Facilitator Assistant
Pacific Coast Counseling
08.2019 - 03.2020
Delivery Driver
Domino's Pizza
06.2017 - 10.2020
Insurance Trainee
State Farm Mutual Automobile Insurance Company
11.2016 - 02.2017
Sales Associate
Big 5 Sporting Goods
09.2016 - 06.2017
Golf Cart Attendant
Emerald Isle Golf Course
05.2015 - 10.2016
High school diploma -
San Marcos High School
Associate of Arts - Sociology
Palomar College