Austin Martin
Ponchatoula,Louisiana
Summary
Developed leadership and team management skills in high-volume dining environment. Proven ability to enhance customer satisfaction and streamline operations while maintaining high standards of quality and service. Seeking to transition these skills into new field, bringing focus on efficiency and customer-centric practices.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Walk-On's Bistreaux & Bar
Hammond, LA
09.2023 - Current
- Assisted in managing daily restaurant operations to ensure smooth service delivery.
- Supported staff training initiatives to enhance team performance and customer satisfaction.
- Monitored inventory levels and assisted in ordering supplies to maintain stock availability.
- Implemented health and safety protocols to promote a safe dining environment for guests.
- Coordinated with kitchen staff to optimize food preparation processes and reduce wait times.
- Engaged with customers to gather feedback and improve overall dining experience.
- Contributed to scheduling staff shifts to ensure adequate coverage during peak hours.
Salesperson
Academy Sports and Outdoors
Hammond, LA
07.2022 - 07.2023
- Built strong customer relationships through effective communication and attentive service.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Executed sales transactions accurately, utilizing point-of-sale systems efficiently.
- Assisted in visual merchandising to enhance store presentation and attract customers.
Education
High School Diploma -
Ponchatoula High School
Ponchatoula, LASkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Conflict resolution techniques
- Pre-shift walk-through
- Food plating and presentation
Timeline
Restaurant Manager
Walk-On's Bistreaux & Bar
09.2023 - Current
Salesperson
Academy Sports and Outdoors
07.2022 - 07.2023
High School Diploma -
Ponchatoula High School