Austin May
Justin
Summary
Dynamic IT Technician with a proven track record at Northwest ISD, excelling in desktop technical support and hardware installation. Adept at diagnosing complex issues and enhancing user satisfaction through effective troubleshooting. Strong collaborator, committed to continuous improvement and maintaining professional relationships while ensuring optimal IT performance.
Overview
4
4
years of professional experience
Work History
IT Technician
Northwest ISD
12.2025 - Current
- Troubleshot and rectified hardware and software malfunctions, ensuring optimal functionality for staff and students.
- Assisted with installation and configuration of computer systems and peripherals.
- Provided technical support through troubleshooting procedures for various applications.
- Conducted routine maintenance on IT equipment to ensure optimal performance.
- Maintained inventory of IT supplies, ensuring availability for daily operations.
Unloader
UPS
05.2024 - 01.2025
- Unloaded packages from delivery trucks efficiently and safely.
- Sorted and organized items for optimal warehouse flow.
- Operated material handling equipment to transport goods within facility.
- Inspected incoming shipments for accuracy and damage.
Building Maintenance Worker
Dallas Flooring Warehouse
06.2023 - 12.2023
- Collaborated with cross-functional teams for seamless feature integration.
- Engaged in continuous learning through courses and workshops.
- Maintained professional client relationships, providing progress updates.
- Resolved complex construction issues promptly, preventing delays.
- Led teams of skilled laborers across multiple projects
IT Technical Support Specialist
Etech
06.2022 - 10.2023
- Diagnosed and resolved technical issues for end-users, ensuring minimal disruption to operations.
- Provided remote and onsite support for hardware and software troubleshooting, enhancing user satisfaction.
- Collaborated with cross-functional teams to implement IT solutions, streamlining workflow efficiency.
- Documented common technical issues and resolutions in knowledge base, improving future response times.
Education
High School Diploma -
Northwest High School
Justin, TXSkills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Help desk operations
Timeline
IT Technician
Northwest ISD
12.2025 - Current
Unloader
UPS
05.2024 - 01.2025
Building Maintenance Worker
Dallas Flooring Warehouse
06.2023 - 12.2023
IT Technical Support Specialist
Etech
06.2022 - 10.2023
High School Diploma -
Northwest High School