Christina McCain
Customer service
Stanfield,AZ
Summary
Detail-oriented Scale Operator with 5 years operating scales and supporting drivers. Excellent track record of appropriate communication and accurate documentation. Handled up to 200 clients per day.
Overview
16
16
years of professional experience
Work History
Scale House Operator
Holcim
09.2019 - 02.2024
- Enhanced customer satisfaction by providing prompt and accurate weighing services.
- Followed up with customers to handle delays or other issues.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
Bar Manager
Cowtown Tavern
07.2016 - 09.2019
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering loyal customer base and repeat business.
- Oversaw maintenance tasks for bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Customer Service Representative
Vertex Group
05.2015 - 07.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Correctional Officer
Correctional Corporation Of America
03.2008 - 03.2015
- Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Managed high-risk situations with professionalism and composure, ensuring safety of all involved parties.
Education
High School Diploma -
Gilbert High School
Gilbert, AZ05.1992
Skills
- Ticket Issuance
- Accurate Weighing
- Safety Procedures
- Microsoft Office
- Outbound Scale Operations
- Shipping Documentation
run a cattle ranch / rodeo
my husband and I own and run a 50 acre cattle ranch , I train horses and barrel race, I'm a 50 year old grandmother of 5 and a mother of 2 men . I'm a stomach cancer survivor of 8 years. I also take care of my mother she has damencia
Timeline
Scale House Operator
Holcim
09.2019 - 02.2024
Bar Manager
Cowtown Tavern
07.2016 - 09.2019
Customer Service Representative
Vertex Group
05.2015 - 07.2016
Correctional Officer
Correctional Corporation Of America
03.2008 - 03.2015
High School Diploma -
Gilbert High School