Austin McGue
Madison,WI
Summary
Hardworking Customer Service Representative with over 7,000 calls client/customer experience working with multiple software's. Trained in project and time management with knowledge of financial services and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
1
1
year of post-secondary education
2
2
years of professional experience
Work History
Customer Service Representative
Total Administrative Services Corporation
Madison , WI
2019.12 - 2020.12
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Complied with federal regulations regarding COBRA insurance and HIPPA rights.
- Took over 7,000 customer service and client calls regarding COBRA insurance
- Able to maintain high metric standards and high call volume without direct daily management.
- Responded to customer requests for products, services and company information.
- Used CRM system and other software such as FileBound, Excel, Outlook, and more to solve client/participant issues on the first call.
Internship Student
Financial Planning Association
Remote , Madison
2020.05 - 2020.08
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs.
- Learned how to use professional software including Emoney and MorningStar financial to develop multimedia presentations for clients.
- Gained experience with a business practices, entrepreneurship, risk management, compliance, and tax planning.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Loan Officer Assistant
AmericaOne BanCorp
Burr Ridge , IL
2016.03 - 2016.08
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
- Scheduled meetings and appointments and maintained well-organized master calendar.
- Used Velocify LeadManager to call leads and generate new business for senior staff
Education
Bachelor of Science - Personal Finance
2020.01 - Current
- Graduating May 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Complaint resolution
undefinedTimeline
Internship Student - Financial Planning Association
2020.05 - 2020.08
University Of Wisconsin - Madison - Bachelor of Science, Personal Finance
2020.01 - Current
Customer Service Representative - Total Administrative Services Corporation
2019.12 - 2020.12
Loan Officer Assistant - AmericaOne BanCorp
2016.03 - 2016.08
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