AUSTIN MECHAN

Experienced and performance-driven service advisor with over five years in the automotive industry. Strong interpersonal skills and adept problem-solving expertise to keep long-standing customer satisfaction.

• Consecutively the top advisor in service sales for over two years
• Working to formulate the best service plan for the customer that fits their budget and needs
• Trained new employees on customer service policies and company standards
• Exceed all company quota standards and help team members in any areas necessary
• Organized, concise, and ahead of any work that needs to be completed
• Warmly greeting customers and eager to help satisfy their service needs
• Helping all advisors with keeping their numbers on track with company demands
• Consistently tracking the shops workload to determine the kind of work they can accommodate
• Providing thorough estimates to customers
• Write thorough repair orders and input information into database
• Consistently following up with customers to ensure their vehicle has been serviced to their needs
• Consistently checking on all special order parts to inform customers
• Provide accurate estimates to customers and meet their needs
• Strong interpersonal skills and adept at helping create a welcoming atmosphere for customers
• Efficiently handle customer complaints and address their concerns
• Communicating with fellow advisors to ensure all administrative tasks are being met and helping where needed