Erik Riley
San Jose,CA
Summary
Accomplished Sales Associate offering over 17 years of experience developing and maximizing several types of sales. Diligent in building and retaining accounts by providing excellent client support and attentive service. Expertise in product marketing strategies, product promotion and merchandising to achieve advanced market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
18
18
years of professional experience
Work History
Automotive Service Consultant
FAST LANE EUROPEAN
02.2023 - 02.2024
- Sales and service writing for all European automobiles
- Sales include repairs, regular maintenance, automotive diagnostics, and parts
- Pursuing 100s of vehicle service leads and scheduling a minimum of 8 appointments for service and diagnostics per day.
- Ensure problems reported are solved with highest quality of workmanship before delivery to customer.
- Managed inventory levels to ensure availability of parts for scheduled services, minimizing delays and downtime.
- Continuously monitored work progress to guarantee quality control standards were met or exceeded during vehicle servicing procedures.
- Educated customers on proper vehicle maintenance practices, reducing the need for costly repairs in the future.
- Participated in regular team meetings to discuss customer feedback, improve operational processes, and share best practices among colleagues.
- Implemented effective upselling techniques, resulting in increased revenue generation from additional services offered.
- Enhanced customer satisfaction by providing personalized automotive service recommendations and solutions.
Sales Manager
ELEPHANT RACING
12.2020 - 01.2023
- Sales and service writing for Porsche car aftermarket suspension, brakes, oil cooling, and specialized hybrid drive system
- Manage day-to-day web sales, email inquiries, and phone sales
- Manage company exposure and brand via incentive programs and social media with partner Porsche performance shops.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Delivered part recommendations to long-term clients to promote brand awareness to key audience.
BMW Genius Product Specialist /Business Development Specialist
STEVENS CREEK BMW
01.2016 - 01.2019
- Maintain expertise of BMW vehicles, parts, and service
- Instruct sales, service, and management on new BMW vehicles
- Perform lease returns and work alongside business development center assisting with lease retention
- Perform trade-in appraisal and buying
- Train customers on features and operation of their new BMW to create the most positive ownership experience possible.
- Assisted with demonstrations of new BMW features to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the BMW product line.
- Trained and provided coaching to 6 junior BMW Genius team members.
- Logged phone numbers and email addresses to contact customers for follow-up vehicle deliveries "Encore Deliveries".
- Researched and identified solutions to technical problems.
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
Rental Car Agent
NATIONAL CAR RENTAL
06.2007 - 12.2016
- Assisted customers with car selection and contract and coverage details for damage and other liabilities
- Trained new employees on the rental process
- Managed returns, inventory, and any damage reports as needed.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering positive experiences throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Maintained comprehensive product knowledge for accurate, informative customer advice.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to National Car Rental's success.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Parts Sales Associate
HONDA PENINSULA
04.2006 - 06.2007
- Sales of Honda and Ducati parts, accessories, and clothing to walk-in and internet customers
- Managed stocking levels of highly consumed parts.
- Increased efficiency in the parts inventory management system for optimized workflow.
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
Education
High School Diploma -
Leland High School
San Jose, CA07.2004
Computer Aided Drafting, Automotive Engineering
Mission College
Santa Clara, CASkills
- Leadership
- Organization
- Problem solving
- Odyssey Software
- ELeads
- Warranty processing
- Strong Work Ethic
- POS
- Lightspeed
- Network and PC troubleshooting
- Service writing
- Upselling Services
- Strong customer service
References
Available upon request
Timeline
Automotive Service Consultant
FAST LANE EUROPEAN
02.2023 - 02.2024
Sales Manager
ELEPHANT RACING
12.2020 - 01.2023
BMW Genius Product Specialist /Business Development Specialist
STEVENS CREEK BMW
01.2016 - 01.2019
Rental Car Agent
NATIONAL CAR RENTAL
06.2007 - 12.2016
Parts Sales Associate
HONDA PENINSULA
04.2006 - 06.2007
High School Diploma -
Leland High School
Computer Aided Drafting, Automotive Engineering
Mission College
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