WILLIAM GILCHRIST
Kernersville,NC
Summary
OVER 39 YEARS OF AUTOMOTIVE ADVISOR EXPERIENCE. PROVIDE CUSTOMER DETAILED
INFORAMATION OF VEHICLE MAINTENANCE AND
REPAIRS. MAINTAIN CUSTOMER RELATIONSHIOPS BY BUILDING TRUST, CUSTOMER SATISFACTION,
AND RETENTION
Overview
34
34
years of professional experience
Work History
Automotive Service Consultant
TIRE MAX INC.
Stokesdale, NC
01.2024 - 07.2024
- Developed strong relationships with clients through excellent customer service skills.
- Greeted customers and ascertained their automotive service needs.
- Advised customers on additional maintenance requirements or potential problems that may arise from neglecting recommended maintenance procedures.
- Managed incoming calls from clients inquiring about service options and pricing information.
- Scheduled appointments with customers for preventive maintenance services such as oil changes and tire rotations.
- Describe automotive issues and systems to customers to help them understand their vehicle problems.
- Earned highest marks for customer satisfaction by providing exceptional care and service.
- Review service history with clients and make recommendations based on needs, requests & concerns.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Ensured that all safety regulations were strictly followed during automotive servicing activities.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
Service Advisor
PARKS BUICK GMC INC.
Kernersville, NC
11.2020 - 01.2024
Service Advisor
Vestal Buick Gmc
Kernersville, NC
08.1990 - 11.2020
Education
Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)
Winston-Salem State University
Winston-salem, NCSome College (No Degree) - General Studies
Davidson County Community College
Thomasville, NCSome College (No Degree) - General Studies
East Carolina University
Greenville, NCSkills
- Educating customers
- Sales
- Warranty processing
- Appointment Scheduling
- Cost Estimation
- Customer Retention
- Customer Service
- Price Quoting
- Quality Control
- Customer consulting
- Service Scheduling
- Excellent Communication
Timeline
Automotive Service Consultant
TIRE MAX INC.
01.2024 - 07.2024
Service Advisor
PARKS BUICK GMC INC.
11.2020 - 01.2024
Service Advisor
Vestal Buick Gmc
08.1990 - 11.2020
Some College (No Degree) - Physical Therapy (Pre-Physical Therapy)
Winston-Salem State University
Some College (No Degree) - General Studies
Davidson County Community College
Some College (No Degree) - General Studies
East Carolina University