Christine Bodine
Land O' Lakes,FL
Summary
Achieved top Service Consultant for revenue and CSI at Morgan Auto Group, leveraging strong customer service and upselling skills. Excelled in fostering client loyalty through effective communication and problem resolution, significantly enhancing repeat business. Demonstrated exceptional multitasking and organization, ensuring high customer satisfaction and trust.
Overview
21
21
years of professional experience
Work History
Automotive Service Consultant
Morgan Auto Group
08.2013 - 11.2021
- Greeted customers on service drive. Went over their reasons for service, i.e, oil changes, all nonperformance faults.
- Analyzed technician's findings and recommendations to present to customer.
- Implemented effective upselling techniques, resulting in increased revenue generation from additional services offered.
- Facilitated communication between service technicians and customers, ensuring transparency throughout the repair process.
- Developed strong relationships with clients, leading to repeat business and loyal customers.
- Served as Cashier when customers picked up vehicle
- Resolved customer complaints quickly and effectively, maintaining a high level of customer satisfaction.
- Conducted regular follow-ups with clients to confirm satisfaction with services rendered, fostering trust and loyalty.
- Top Service Consultant for revenue and CSI for last 7 years.
Automotive Service Consultant
Gordon Chevrolet
08.2000 - 08.2013
- Greeted customers on service drive. Went over their reasons for service,, i.e. oil changes, all nonperformance fault.
- Analyzed technician's findings and recommendations to present to customer.
- Implemented effective upselling techniques, resulting in increased revenue generation from additional services offered.
- Facilitated communication between service technicians and customers, ensuring transparency throughout the repair process.
- Developed strong relationships with clients, leading to repeat business and loyal customers.
- Conducted regular follow-ups with clients to confirm satisfaction with services rendered, fostering trust and loyalty.
- Top Service Consultant for revenue and CSI
Education
High School Diploma -
Temple Heights Christian School
Tampa, FL05.1991
Skills
- Strong customer service
- Service writing
- Attention to Detail
- Educating customers
- Strong Work Ethic
- Upselling Services
- Multitasking and Organization
- Excellent Communication
- Handling Customer Complaints
- Performance Goals
- Listening Skills
Timeline
Automotive Service Consultant
Morgan Auto Group
08.2013 - 11.2021
Automotive Service Consultant
Gordon Chevrolet
08.2000 - 08.2013
High School Diploma -
Temple Heights Christian School
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