Meditation, snowshoeing, hiking, people-watching, kettlebell, yoga, Zumba
Veronica Detienne
Certified Holistic Nutritionist
Rhinelander,Wisconsin
Summary
Dynamic and highly organized consultant with 10+ years of experience and proven success in maintaining and establishing accounts and developing relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Automotive Service Consultant
Northwoods Auto Techs
5 2019 - Current
- Greet and develop an ongoing relationship with customers
- Help customers care for and maintain their vehicles
- Set up service appointments that align with the customer and technicians’ schedules
- Serve as liaison between the service manager, shop foreman, parts personnel, technicians, and warranty administration
- Inspect vehicles and apply proper resources to accurately identify and verify vehicle mileage and service needs
- Provide customers with information on part warranties and potential savings
- Identify repeat repairs in the customer’s best interest
- Work with technicians to determine necessary repairs and possible alternatives to cut costs for the customer
- Write and verify accurate repair orders and include supporting documentation
- Contact customers to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pickup
- Meet requirements of state and federal law for auto repair and consumer protection.
Service Manager/Warranty Claims Processor
Rhinelander Nissan
10.2017 - 05.2019
- Ensure that the date of first use is verified and entered in the system
- Clarify if unit falls under warranty guidelines
- Ensure claims and work orders are accurate and complete
- Accurately coding warranty claims and entering into the appropriate system
- Invoice warranty works orders, accuracy of each part, labor, description and verify number of parts
- Follow up, verify claims approved, returned, or denied
- Follow up with information for returns
- Documenting and track claims through completion
- Continually seeking out information and learning about all factory recalls and announcements
- Delegate and direct service tasks; monitor progress of all current and pending projects
- Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
- Function as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
- Manage and update invoices
- Process new orders
- Communicate and maintain good relations with manufacturing reps and dealers
- Keep a safe and clean workspace at all times
- Monitor employee work and provide frequent progress reports to improve employee satisfaction and efficiency
- Follow and abide by all industry standards, regulations, and laws
- Help train new employees in company procedures, including safety and work processes
- Stay up to date on industry standards, training and any new innovations, materials and/or processes that can benefit the company.
Automotive Service Advisor
Midway Automotive
04.2016 - 10.2017
- Greet clients in person, or via telephone, and schedule service appointments
- Inspect vehicles and obtain vehicle information at drop-off
- Problem-solve client concerns doing a visual inspection or road test
- Write repair orders and descriptions of concerns
- Prepare work order showing time, cost, and labor estimates for repairs
- Communicate with customers about inspection results and recommend corrective procedures
- Advise clients regarding routine maintenance for their vehicle
- Serve as liaison to clients and explain work performed and charges to clients
- Provide shuttle service
- Schedule exit appointments
- Perform 3-day follow-up phone calls to ensure complete client satisfaction
- Perform 30-day Declined-Work phone calls.
Education
Mind-Body Transformational Psychology
Southwest Institute of Healing Arts
Tempe, AZHolistic Nutrition
Energetic Health Institute
Portland, OR02.2024
Skills
Excellent oral and written communication skills
Accomplishments
- Published an article on Holistic Nutrition for My Mad Methods magazine, 2013.
- Published articles on the benefits of an organic, plant-based diet in The Rice Lake Chronotype, Rice Lake, WI.
Certification
Certified Holistic Nutritionist
Interests
Timeline
Certified Holistic Nutritionist
02-2024
Service Manager/Warranty Claims Processor
Rhinelander Nissan
10.2017 - 05.2019
Automotive Service Advisor
Midway Automotive
04.2016 - 10.2017
Certified Hypnotherapist
05-2014
Automotive Service Consultant
Northwoods Auto Techs
5 2019 - Current
Mind-Body Transformational Psychology
Southwest Institute of Healing Arts
Holistic Nutrition
Energetic Health Institute
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