Meditation, snowshoeing, hiking, people-watching, kettlebell, yoga, Zumba
Veronica Detienne
Certified Holistic Nutritionist
Rhinelander,Wisconsin
Summary
Dynamic and highly organized consultant with 10+ years of experience and proven success in maintaining and establishing accounts and developing relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Automotive Service Consultant
Northwoods Auto Techs
5 2019 - Current
- Greet and develop an ongoing relationship with customers
- Help customers care for and maintain their vehicles
- Set up service appointments that align with the customer and technicians’ schedules
- Serve as liaison between the service manager, shop foreman, parts personnel, technicians, and warranty administration
- Inspect vehicles and apply proper resources to accurately identify and verify vehicle mileage and service needs
- Provide customers with information on part warranties and potential savings
- Identify repeat repairs in the customer’s best interest
- Work with technicians to determine necessary repairs and possible alternatives to cut costs for the customer
- Write and verify accurate repair orders and include supporting documentation
- Contact customers to keep them in the loop throughout the repair process and communicate when the vehicle is ready for pickup
- Meet requirements of state and federal law for auto repair and consumer protection.
Service Manager/Warranty Claims Processor
Rhinelander Nissan
10.2017 - 05.2019
- Ensure that the date of first use is verified and entered in the system
- Clarify if unit falls under warranty guidelines
- Ensure claims and work orders are accurate and complete
- Accurately coding warranty claims and entering into the appropriate system
- Invoice warranty works orders, accuracy of each part, labor, description and verify number of parts
- Follow up, verify claims approved, returned, or denied
- Follow up with information for returns
- Documenting and track claims through completion
- Continually seeking out information and learning about all factory recalls and announcements
- Delegate and direct service tasks; monitor progress of all current and pending projects
- Consistently deliver incredible customer service experiences by offering knowledge, advice, and answering questions and concerns
- Function as the highest source of information for all service, inventory, and product-knowledge concerns and work process matters (for both employees and customers)
- Manage and update invoices
- Process new orders
- Communicate and maintain good relations with manufacturing reps and dealers
- Keep a safe and clean workspace at all times
- Monitor employee work and provide frequent progress reports to improve employee satisfaction and efficiency
- Follow and abide by all industry standards, regulations, and laws
- Help train new employees in company procedures, including safety and work processes
- Stay up to date on industry standards, training and any new innovations, materials and/or processes that can benefit the company.
Automotive Service Advisor
Midway Automotive
04.2016 - 10.2017
- Greet clients in person, or via telephone, and schedule service appointments
- Inspect vehicles and obtain vehicle information at drop-off
- Problem-solve client concerns doing a visual inspection or road test
- Write repair orders and descriptions of concerns
- Prepare work order showing time, cost, and labor estimates for repairs
- Communicate with customers about inspection results and recommend corrective procedures
- Advise clients regarding routine maintenance for their vehicle
- Serve as liaison to clients and explain work performed and charges to clients
- Provide shuttle service
- Schedule exit appointments
- Perform 3-day follow-up phone calls to ensure complete client satisfaction
- Perform 30-day Declined-Work phone calls.
Education
Mind-Body Transformational Psychology
Southwest Institute of Healing Arts
Tempe, AZHolistic Nutrition
Energetic Health Institute
Portland, OR02.2024
Skills
Excellent oral and written communication skills
Educating customers
Strong customer service
Excellent Communication
Attention to Detail
Listening Skills
Strong Work Ethic
Written Communication
Accomplishments
- Published an article on Holistic Nutrition for My Mad Methods magazine, 2013.
- Published articles on the benefits of an organic, plant-based diet in The Rice Lake Chronotype, Rice Lake, WI.
Certification
Certified Holistic Nutritionist
Interests
Timeline
Certified Holistic Nutritionist
02-2024
Service Manager/Warranty Claims Processor
Rhinelander Nissan
10.2017 - 05.2019
Automotive Service Advisor
Midway Automotive
04.2016 - 10.2017
Certified Hypnotherapist
05-2014
Automotive Service Consultant
Northwoods Auto Techs
5 2019 - Current
Mind-Body Transformational Psychology
Southwest Institute of Healing Arts
Holistic Nutrition
Energetic Health Institute