Austin Miller
Westlake,Ohio
Summary
Proven leader in fast-paced environments, demonstrated at Jersey Mikes where I enhanced customer satisfaction and operational efficiency. Skilled in team leadership and operations management, I excel in fostering customer rapport and driving sales growth. Achieved significant improvements in service quality and financial accuracy, showcasing my ability to adapt and succeed.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jersey Mikes
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shift Leader
Pizza Hut
02.2018 - 01.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Catering Cook
Cedar Point Amusement Park
06.2017 - 11.2019
- Promoted excellence in food quality and presentation for kitchen staff.
- Demonstrated adaptability by adjusting to various event formats, including buffets, plated dinners, and food stations, ensuring seamless execution.
Education
High School Diploma -
Vermilion High School
Vermilion, OH05-2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Task delegation
- Operations management
- Sales growth
- Customer rapport
Certification
State Food Safety Ohio Person In Charge Training
Timeline
Assistant Manager
Jersey Mikes
01.2021 - Current
Shift Leader
Pizza Hut
02.2018 - 01.2021
Catering Cook
Cedar Point Amusement Park
06.2017 - 11.2019
High School Diploma -
Vermilion High School