Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Austin Moore

Moscow Mills,MO

Summary

Effective people manager with 12 years of experience in operational excellence and client satisfaction. An effective communicator and coach with strong expertise in change management, process improvement and relationship development looking for a new challenge and opportunity.

Overview

11
11
years of professional experience

Work History

General Manager

PS ST. LOUIS INC.
09.2015 - Current
  • Led and executed solutions that delivered high levels of client engagement while meeting business and financial objectives.
  • Assigned to multiple failing locations in FY ’18 and ’19, managing both through periods of turbulent change to eventual operational excellence, leading them from a negative revenue position to positive $26k.
  • Assumed responsibility for all escalated client concerns across the business in FY ’20, resulting in improved levels of client satisfaction and retention.
  • Opened a new location for the business in FY ’22, assuming responsibility for hiring, training, and developing both staff and management.
  • Awarded Manager of the Year for FY ’22 and ‘23
  • Recognized as Top 5% Nationwide in Customer Service in FY ‘23
  • Recognized as Top 10% Nationwide Cost Control in FY ‘23

Sales Associate

CarMax
07.2017 - 01.2018
  • Worked closely with a team to fulfill a goal of first-contact client engagement and resolution, exceeding expectations, and delivering on financial objectives.
  • Developed client relationships, ensuring client satisfaction both pre and post-sale.
  • Executed on outbound calling strategy to warm leads, leading to increased client engagement and revenue growth.
  • Maintained up-to-date knowledge of sales strategies and product offerings.

Assistant Manager

Missouri Jack
08.2013 - 08.2015
  • Led and delivered solutions that delivered high levels of client engagement while meeting business and financial objectives.
  • Managed all aspects of daily operations and led initiatives to increase client satisfaction.
  • Assumed responsibility for hiring, personnel development, scheduling and inventory management.

Education

No Degree - Business Administration

Saint Charles Community College
Cottleville, MO

Skills

  • Effective leader
  • Change Management
  • Process Improvements
  • Relationship Building
  • Business Management

Accomplishments

  • Awarded Manager of the Year FY '22 & '23.
  • Recognized as Top 5% Nationwide in Customer Service in FY ‘23
  • Recognized as Top 10% Nationwide Cost Control in FY ‘23

Timeline

Sales Associate

CarMax
07.2017 - 01.2018

General Manager

PS ST. LOUIS INC.
09.2015 - Current

Assistant Manager

Missouri Jack
08.2013 - 08.2015

No Degree - Business Administration

Saint Charles Community College

Similar Profiles

CREATE PROFILE
Austin Moore