Austin Netterville
Royal,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Lowe's
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Food and Consumables/Merchandising Associate
Walmart
03.2022 - 08.2023
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
- Educated customers on promotional events and monitored inventory for events to improve overall experiences.
Courtesy Clerk
Kroger
04.2018 - 03.2022
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Returned unwanted items to correct store locations and restocked shelves.
Education
High School Diploma -
Lake Hamilton High School
Pearcy, AR05.2020
Skills
- Team Collaboration
- Communication
- Regulatory Compliance
- Problem Resolution
- Quick Learning
- High-pressure Situations
Timeline
Customer Service Associate
Lowe's
12.2023 - Current
Food and Consumables/Merchandising Associate
Walmart
03.2022 - 08.2023
Courtesy Clerk
Kroger
04.2018 - 03.2022
High School Diploma -
Lake Hamilton High School
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