Austin Norwood
Cary,NC
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
8
8
years of professional experience
Work History
Manager
New York Bagel Cafe & Deli
03.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Technology Associate
Staples
09.2022 - 02.2023
- Developed training materials and procedures and trained users in proper use of hardware and software.
- Installed and performed minor repairs to hardware, software and peripheral equipment by following design or installation specifications.
- Evaluated hardware, software and new technology to make purchase recommendations.
- Set up equipment for employee use by properly installing cables, operating systems and appropriate software.
- Developed and maintained robust web applications, ensuring seamless user experience and increased customer satisfaction.
- Managed version control systems to track changes in source code, maintaining a clean codebase for streamlined collaboration among developers.
Door to Door Sales
Greenix Pest Control
06.2022 - 09.2022
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Maintained a high level of industry expertise through continuous training sessions, webinars, workshops, and self-directed learning initiatives.
- Generated new leads by conducting thorough market research and identifying potential customers in targeted neighborhoods.
Server
Abbey Road Tavern And Grill
08.2021 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Manager
Your Pie
03.2020 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Referee
NCFC Youth
01.2017 - 01.2020
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
- Stayed physically fit to keep up with pace of games.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
- Coordinated with other referees to execute smooth and consistent games.
Education
Bachelor of Business Administration -
Wake Technical Community College
Raleigh, NC03-2026
High school diploma -
Cary High School
Cary, NC06.2020
Skills
- Kitchen Experience
- Food Preparation
- Catering
- Kitchen Management Experience
- Supervising Experience
- Assistant Manager Experience
- Inventory Control
- Restaurant Experience
- Shift Management
- Food Safety
- Store Management Experience
- Recruiting
- Leadership
- Door-to-Door Experience
- Customer service
- Team leadership
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Operations management
Languages
Spanish
Professional Working
English
Native or Bilingual
Interests
- Video Gaming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Game Design
- Digital Art and Animation
- Playing Sports
- Graphic Design
- Watching Movies and TV Shows
- Auto Repair/Restoration
- Music
- Riding Motorcycles
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Manager
New York Bagel Cafe & Deli
03.2023 - Current
Technology Associate
Staples
09.2022 - 02.2023
Door to Door Sales
Greenix Pest Control
06.2022 - 09.2022
Server
Abbey Road Tavern And Grill
08.2021 - 05.2022
Manager
Your Pie
03.2020 - 07.2021
Referee
NCFC Youth
01.2017 - 01.2020
Bachelor of Business Administration -
Wake Technical Community College
High school diploma -
Cary High School
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