Austin Ormsbee
Jersey City,NJ
Summary
Performance-driven professional with experience leading high-volume retail and foodservice operations for global brands. Proven track record of delivering strong financial results, operational efficiency, and exceptional customer experiences. Strong business acumen with a history of supporting district peers and leading complex operational initiatives. Adept at cultivating high-performing teams through coaching, mentorship, and talent development. Recognized as Store Manager of the Year and multiple quarterly performance awards for operational excellence and inventory management.
Overview
9
9
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Manhattan, NY
11.2016 - 09.2025
- Supervised daily store operations in line with strategic requirements to ensure high-quality customer service and seamless workflow. Played an integral role in analyzing store performance metrics, optimizing workflows, and executing strategic plans to maximize profitability and efficiency. Managed scheduling, payroll, and labor costs to meet budget targets while maintaining optimal staffing levels. Offered coaching and training to team members to ensure team development and retention.
- KEY ACCOMPLISHMENTS
- Achieved revenue growth and operational excellence while managing multiple high-volume Starbucks Café and Drive-Thru locations.
- Led high-performing teams by promoting collaboration across all levels, building strong relationships, and cultivating a culture of operational excellence.
- Elevated customer experience and team engagement by coaching and mentoring store partners, resulting in consistent achievement of sales targets and high customer satisfaction scores.
Multi-Unit Manager of Operations
Betz & Associates -Starbucks Licensee
Morristown, NJ
08.2016 - 01.2019
- Managed daily operations for a $3 million annual Licensed Starbucks location + 2 "We Proudly Brew" cafe locations in Morristown Medical Center. Managed daily operations to enhance performance through staffing, team development, and financial management. Implemented operational policies and procedures to maintain safety, compliance, and brand consistency. Developed sales initiatives, promotions, and loyalty programs to achieve desired results.
- KEY ACCOMPLISHMENTS
- Delivered memorable guest experiences by building and directing high-performing teams that consistently exceeded expectations.
- Built a customer-focused culture while driving operational excellence and maintaining brand consistency.
- Identified areas of improvement and trained team members to increase employee engagement.
Education
Business Administration
University of Michigan
Ann Arbor, MI05.2028
Skills
- Multi-Unit Store Leadership
- Performance Metrics & KPIs
- Cross-Functional Collaboration
- Inventory Management
- Operations Management
- Partner Development & Coaching
- Budgeting & Forecasting
- Stakeholder Communication
- Quality & Compliance
- Relationship Building
- Continuous Improvement
- Problem Resolution
Affiliations
- NEXT Partner Network Board Member - Program Lead – NYMetro
- Women's Impact Network (WIN) - Influencer – Connecticut
COMMUNITY SERVICE
District Community Champion in Area 82, Supported the AIDS Walk 2025 in NYC, NY, Organized National Night Out 2024 in NYC, NY, Volunteer at Pride Parade 2024 in NYC, NY
Timeline
Store Manager
Starbucks Coffee Company
11.2016 - 09.2025
Multi-Unit Manager of Operations
Betz & Associates -Starbucks Licensee
08.2016 - 01.2019
Business Administration
University of Michigan