Austin Owens
Supervisor Of Operations
Murfreesboro,TN
Summary
As an Operations Supervisor, I've the last year fine-tuning processes and bringing teams together to deliver top-notch results in the PPO network. Now, I'm ready to pivot my skills and passion into the exciting world of construction project management. I thrive on collaborating with diverse teams, managing resources efficiently, and ensuring smooth operations. My goal is to bring that same dedication and knack for problem-solving to construction projects, where I can help turn visions into reality while keeping quality and safety at the forefront.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Prime Health Services
04.2023 - Current
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Patient Case Manager
Prime Health Services
06.2021 - 04.2023
- Served as a liaison between clients, attorneys, funding companies, and other parties involved in personal injury cases – enhancing overall efficiency within the practice.
- Facilitated communication between clients and attorneys for timely and efficient case progress.
- Organized patient records and database to facilitate information storage and retrieval.
- Maintained accurate records of all funding of medical treatment, ensuring transparency and compliance with organizational policies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Provider Contracting Specialist
Prime Health Services
12.2019 - 05.2021
- Managed multiple contracts simultaneously, prioritizing tasks effectively to meet deadlines and client objectives.
- Closing worked with clients and providers to ensure signed agreements were implemented accordingly.
- Evaluated provider contract proposals for compliance with contract specifications, ensuring the selection of qualified providers for the PPO network.
- Monitored incoming contracts and service agreements for correct pricing and information.
Education
Bachelor of Arts - Organizational Communication
Middle Tennessee State University
Murfreesboro, TN 05.2001 -
Skills
Microsoft Office
Multitasking and Organization
Teamwork and Collaboration
Goal Setting
Employee Supervision
Task Prioritization
Time Management
Adaptability
Project Coordination
Policy Implementation
Timeline
Supervisor of Operations
Prime Health Services
04.2023 - Current
Patient Case Manager
Prime Health Services
06.2021 - 04.2023
Provider Contracting Specialist
Prime Health Services
12.2019 - 05.2021
Bachelor of Arts - Organizational Communication
Middle Tennessee State University
05.2001 -